§1 Scope & Consumer Information

We (Social Fashion Company GmbH) will execute your order according to the General Terms and Conditions applicable at the time of the order. The General Terms and Conditions of Social Fashion Company GmbH are available as their current version on our website www.armedangels.de/en/ under the heading “Legal / General Terms and Conditions", which you can also download and save or print out. Our “General Terms and Conditions" shall apply exclusively for the entire business relationship.

German shall be the language for all negotiations and contracts. The following terms and conditions shall also apply exclusively for all foreign transactions.

You can print out or save these General Terms and Conditions. In order to do this, you can download this document as a PDF file and save it on your computer. You will need the program Adobe Acrobat Reader DC to open the PDF file, which can be downloaded free-of-charge from the Internet (https://get.adobe.com/reader/?loc=en)

Your contract and ordering details, as well as the text of the contract, will be stored by us – a direct access is not possible for security reasons. You will have the opportunity to sign up on our website via “My account" with your user name and your password, and thus to retrieve your profile, your address, your order history and to recall your Wish List, and process it, if necessary. Your personal access data are intended only for you and must not be disclosed for third-parties to access.

As part of the ordering process, you have the opportunity via our website to recognize and correct any entry mistakes before submitting the contract declaration, and before you click on “buy now", by clicking on the highlighted button “change data".

§2 Registering a User Account

The registration of a user account is only permitted for legal persons and for natural persons having legal capacity, natural persons and partnerships, as well as legal persons. Minors may not register. The registration of a legal person may only be carried out by an authorized natural person, who must be named.

When completing the registration application, provide truthful, accurate, current and complete information about the data requested in the registration forms. In the case of not fully completed registrations of member accounts, as well as in the case of discredited or incorrect information, we reserve the right to refuse the registration of a member, to cancel with immediate effect or to delete a member's account after a reasonable time.

Any disruption of our homepage or the further use of your user account outside the intended use provided for in these terms and conditions is prohibited. In particular, manipulation with the aim of causing harm, to completely or temporarily interfere with and affect the use our website or to obtain unauthorized payments or to bring about other advantages to our disadvantage, are prohibited. Infringements will be pursued according to both civil as well as criminal laws.

In the event of a violation of §2.1 and §2.3 or concrete suspicion of such a breach, in which there is a danger of damage, we are entitled to freeze your user account immediately.

We are not obliged to accept your registration or your order. We are not obliged to permanently maintain the availability of our website, your account, or our E-shop. Already confirmed contracts shall remain unaffected, however.

You can delete your account at any time. Please also pay attention to our declarations on data protection and the cookies used by us. You will find our privacy policy as well as our Cookie policy as a link under Legal on our website www.armedangels.com/de-en/

§3 Conclusion of Contract

Our offers are subject to confirmation and are non-binding. The presentations on our websites represent as such no legally binding offer. You can order from us by phone, via our website (Internet), or by fax. When ordering via our website in the E-shop, by clicking on the button “buy now" you will issue a binding offer to conclude a purchase contract for the desired goods. Also, in the case of your order by phone or by fax, you make a binding offer by sending the fax or by issuing an order orally.

We are entitled to accept your offer within 5 calendar days by sending a confirmation of the contract (by post or email), as well as by carrying out the order. If your offer is not accepted by us within 5 calendar days, the offer shall be deemed to be rejected. No contract is concluded for products that are not listed in the order confirmation.

§4 Delivery

We ship goods to you domestically which are in stock no later than 1-5 working days after conclusion of the contract via DHL GoGreen. In the case of payment in advance, delivery times shall extend from the date of receipt of payment in our account. Differing delivery times shall be specified in the context of the item description.

Goods shipped from outside the Federal Republic of Germany and within Europe which are available are normally delivered within 5-14 working days. For shipments to non-European countries, the delivery time depends on the type of shipping (airmail / overland / maritime) and the location of the recipient.

If you order a product that was available in accordance with the article description, and we have not been supplied with this product from our suppliers with no fault of our own, we may withdraw from the contract. In this case, we will inform you immediately and, if applicable, suggest an alternative similar product. If no comparable product is available, or you do not want delivery of a comparable product, we will refund any amounts which have already been paid without delay. The right to withdraw from the contract shall also apply in this case.

We are entitled to make partial shipments and/or services, as far as this does not affect any conflict of interests unreasonably. Should a partial delivery become necessary, we shall, of course, accept the additional shipping costs. No further costs shall arise for you.

The delivery time is extended appropriately if the delivery is affected by a force majeure situation. Force majeure shall be deemed to be, for example, subsequent material procurement difficulties, riot, strike, lockout, malfunction, fire, natural disasters, transportation disruptions, change to the statutory provisions, official measures or regulations or the occurrence of other unforeseeable events, which are beyond our control and which - taking an objective point of view – have not been caused by any culpable conduct on our part. Should one of the above described cases arise, we shall inform you immediately. If this hindrance to performance should last longer than four weeks, you are entitled to withdraw from the contract. In this case, further claims, in particular for damages, do not exist. This does not apply as far as in cases of wilful intent or gross negligence, in case of assurances, or due to breach of essential contractual obligations caused by simple negligence or if compulsory liability applies in foreseeable damage typical for contracts for legal reasons, due to mandatory liability.

§5 Right of Withdrawal

Consumers have a legal right of withdrawal. You can find the relevant instructions, as well as a sample withdrawal formhere.

§6 Prices

All prices are amounts in Euros and include value added tax. Postage and shipping costs shall be added according to the following list (see §7).In addition, we charge a returnfee of € 2.95 (CHF 4.95) for returns of orders from Germany, Austria, Netherlands and Switzerland.

§7 Shipping Costs (Domestic and Foreign)

Here you will find all information about shipping costs for returns and postage and shipping costs for deliveries

Shipping costs
Shipping time
Zone 0
Netherlands (except non-European territories)
4,95 € 1-5 Working days
Zone 1
France (except overseas territories and departments)
Denmark (except the Faroe Islands, Greenland)
United Kingdom (except the Channel Islands)
4,95 € 3–8 Working days
Zone 2
Finland (except the Aland Islands)
Italy (except Livigno and Campione d'Italia)
Czech Republic
13,95 € 3–8 Working days
Zone 3
30,00 € 5–9  Working days
Zone 4
United States of America
30,00 € 10–14  Working days
Zone 5
South Africa
40,00 € 10–14  Working days
Zone 6
All countries and territories that are not
assigned to zones 1, 2, 3, 4, or 5.
50,00 € 15–20  Working days

§8 Terms of payment

The payment of the purchase price is due immediately with the conclusion of the contract. If the due date of payment on the invoice is determined according to the calendar, you will already be in default by non-observance of the date. In the event of default, we are entitled to charge interest at the rate of 5 percentage points above the respective base interest rate for the year. In the case of legal transactions, in which a consumer is not involved, we reserve the right to demand interest on compensation claims in the event of default at a rate of 8 percentage points above the base interest rate. We reserve the right to prove higher default losses caused by delay and to assert § 288 para. 3, 4 BGB.

We accept payment in advance, credit card, PayPal, direct debit, iDeal and EPS and Apple Pay. In order to process your payments, we will transmit your data upon completion of your order via a safe connection to our payment service provider BS PAYONE GmbH (BS PAYONE GmbH; bspayone.com). If your place of residence is outside of Germany, payment is only possible in advance, by credit card, PayPal, iDeal and EPS.

a) Payment in advance: when paying in advance, you have to transfer the invoiced amount upon completion of your order within 7 days to our account. With payment in advance, the specified delivery time shall apply from receipt of payment in our account. If the amount due is not in our account within 7 days, we can withdraw from the contract.

b) Payment via PayPal: here you pay the invoiced amount via the online service provider PayPal. You have to register with PayPal and/or be registered, so that you can legitimize your access data and confirm the payment instruction to us (exception is in the case of guest access, if applicable). You will receive further instructions in the course of the order process. After the amount has been received in our bank account, the goods will be sent.

c) Payment by credit card: your credit card account will be debited immediately after completing the payment process. All entries and control checks relating to your payments will be carried out and saved by the payment processor.

d) Payment by direct debit: when paying by direct debit, we are revocably authorized to collect the invoiced amount from your specified account. If the direct debit cannot be redeemed due to lack of funds or because of false details provided about the bank account, or you object to the debit, although you are not entitled to this, you will have to bear the costs and fees of the chargeback if you are responsible for this. The debit of the account shall be carried out before shipment of the goods.

e) Payment via iDeal: You will be transferred to one of the Dutch participating banks. In your online banking of your bank you can make the transfer. You will receive further instructions in the course of the order process. After the amount has been received in our bank account, the goods will be sent.

f) Payment via EPS: You will be transferred to one of the Austrian participating banks. In your online banking of your bank you can make the transfer. You will receive further instructions in the course of the order process. After the amount has been received in our bank account, the goods will be sent.

g) Payment via Klarna: We offer direct debit and purchase on account via Klarna. In order to be able to offer you Klarna's payment methods, we transmit your personal data in the form of contact and order information to Klarna during the payment process. This enables Klarna to assess whether you are eligible for these payment methods and how you can make use of them. Your transmitted personal data will be processed in accordance with Klarna's privacy policy. Translated with DeepL.com (free version)

h) Payment via Apple Pay: If Apple Pay is selected, payment will be processed via the payment service provider Mollie B.V., Keizersgracht 313, 1016 EE Amsterdam, Netherlands (hereinafter: “mollie”). The individual payment methods offered via mollie are communicated to the customer in the seller's online store. In order to process payments, mollie may use other payment services for which special payment terms may apply, to which the Customer may be informed separately. Further information on “mollie” can be found on the Internet at https://www.mollie.com/de/. Apple Pay is the payment method of the Apple company. This form of online bank transfer is only available exclusively on Apple devices (e.g: Mac, iPhone, iPad) Translated with DeepL.com (free version)

All payments are to be made without deductions to Social Fashion Company GmbH. A payment shall be deemed to have been made only after the amount is freely available to us.

A set-off shall be excluded, unless the set-off claim is undisputed or has been legally established or acknowledged by us in writing. You can only exercise a right of retention insofar as the claims arise from the same contractual relationship. Exclusions do not apply if a counter-claim is made which emerges from a justified non-cash claim from a refusal of performance, or asserted rights due to a deficiency.

General discount clause:

a) discount codes cannot be taken into account in hindsight, unfortunately.

b) discount codes do not apply for reduced articles.

§9 Warranty & Liability

Warranty shall be dependent upon the statutory provisions. In case of a complaint, we ask for proof of the purchase date by means of the invoice and sending the article complained about together with a copy of the invoice to the Social Fashion Company GmbH, Thebäerstr 17, 50823 Cologne. Normal wear and tear of the goods do not justify a warranty claim.

The right to subsequent fulfilment as well as the right to withdraw from the contract or to reduce the purchase price shall be available to the extent provided by law.

We assume no liability for damage and defects that arise from improper use, handling and storage, negligent or faulty care and maintenance, by overuse or improper repair by a non-authorized service partner.

The warranty period for entrepreneurs is reduced to 1 year for defects, if there is no case for compelling liability, as in particular envisaged by § 478 BGB. Claims for compensation shall also remain unaffected by the shorter limitation period.

If the customer is an entrepreneur, he has to inspect the services provided immediately after delivery, as far as possible according to proper business procedures, and, if a deficiency becomes evident, to notify us of this immediately. If the customer fails to make this notification, the performance shall be deemed as approved, unless there is a defect which was not visible during the inspection. If such a defect becomes evident later on, the notification must be made immediately after discovery of the defect. Otherwise, the performance shall be considered approved, also in the light of this defect. In order to preserve the rights of the customer, the timely dispatch of the notification shall suffice. The rules on the obligation to give notification shall not apply if a defect has been fraudulently concealed or the customer is a consumer.

Further claims, in particular for consequential damage, shall be fundamentally excluded. This does not apply in cases of intent, gross negligence or breach of essential contractual obligations by us, as well as in the case of injury to life, body or health. Your legal right to withdraw from the contract remains unaffected. Essential contractual obligations are those, the fulfilment of which allows the proper execution of the contract to be possible at all, and upon whose compliance you can regularly trust and can rely on.

The risk of incidental loss and incidental deterioration of goods for sales shipments shall pass to you or a recipient chosen by you with the delivery of the goods. If you are not a consumer, and have not purchased the goods only for private use, the risk of incidental loss and incidental deterioration of the goods shall pass to you upon delivery to the responsible person for shipment.

We exclude our liability for slightly negligent breaches of duty, provided that no essential contractual duties, damages arising from injury to life, body or health, or guarantees, or claims under the Product Liability Act are affected. The same applies to breaches of duty by our vicarious agents. In the case of damage caused in any other way, we are liable for intent and gross negligence, also for our vicarious agents, according to the statutory provisions. The same applies to negligent damage from injury to life, body or health. For damage to property and pecuniary loss, we and our vicarious agents are only liable for negligence caused by a breach of an essential contractual obligation, however the amount is limited to damage which is foreseeable upon conclusion of and typical for contracts. Essential contractual obligations are those, the fulfilment of which characterises the contract and upon which the customer can rely on.

§10 Care

Please take note of the washing instructions, which you can find on the labels of the articles. If care instructions are not properly followed, modifications to the products have been made or care materials are used which we have discouraged, and/or were explicitly declared by us as non-compatible with the purchased item, or do not meet the minimum average quality claim, no warranty shall be granted.

§11 Reservation of title

The delivered goods shall remain in our ownership until full payment has been made. If you come in arrears with the purchase price payment, we have the right to withdraw from the contract and to demand the surrender of the goods which have not yet been paid. You are obligated to handle the goods which have not yet been paid with care.

§12 Data Protection, Advertising via Email

We adhere strictly to the privacy laws. You agree to the storage, processing and use of personal data you have submitted by your order according to the provisions of the Federal Data Protection Act (BDSG) for processing your order. We will save your order and address data for use in the context of order processing (including transmission to the order processing or shipping partner used), for any warranty claims and product recommendations to customers in accordance with the content of our privacy policy and the applicable laws on data protection. Here you can find our privacy policy as well as our Cookie policy.

In the event of the conclusion of the contract, we will send you advertising for similar goods by email from time to time; if you do not wish to receive such promotional emails, you can refute the use of your email address by contacting the following email address: [email protected]


We offer all natural persons of full legal capacity the opportunity to sign up for our customer loyalty program ARMEDANGELS CHANGEMAKERS CLUB. Participation in the ARMEDANGELS CHANGEMAKERS CLUB is independent of a purchase from us. We offer special benefits and promotions to all participants, such as 

  • regular information by e-mail about CHANGEMAKERS, our products, our company and the topic of sustainability, 
  • free shipping, 
  •  early notification of sales promotions
  • product advice from our customer service. 

 For more information on current benefits, please visit www.armedangels.com/at-de/changemakers.

We reserve the right to change the scope or design of the services offered at any time or to discontinue certain services altogether. However, we will always take into account your legitimate interests. You may terminate your participation in the ARMEDANGELS CHANGEMAKERS CLUB at any time without notice. You may cancel your membership in writing by mail or email to the following address: [email protected]. If you revoke your consent to receive our email newsletter, which you may do at any time, your CHANGEMAKERS membership will automatically terminate without the need for separate notice. We may terminate your membership at any time by giving you 14 days' written or email notice. Our right to terminate without notice for cause in accordance with the statutory provisions remains unaffected.

§14 Right of objection acc. to the Federal Data Protection Act (BDSG)

You have the right to information, as well as under certain circumstances a right to correction, freezing/blocking and deletion of your data stored in our systems.

Furthermore, you have a right to object to the processing or use of your personal data for advertising purposes or for market and opinion research, as well as for the trade with addresses and commercial data processing.

You can always also object to the compilation, processing or use of your personal data if an evaluation shows that your legitimate interest because of your particular personal situation outweighs the interest of the responsible authority involved in the collection, processing or use of such data. This does not apply if legislation entitles or obliges this collection, processing or use of data.

Furthermore, you basically still have the right to revoke a previously granted consent to collect, process and use your personal data at any time with effect for the future.

Further information or explanations concerning data protection can be given by the company data protection officer of Social Fashion Company GmbH, who you can reach at the following address Thebäerstrasse 17, 50823 Cologne, or by email at [email protected], or by calling the customer service telephone at +49 221 982 560 54. Please also contact the data protection officer if you would like to exercise your right to objection or revocation according to the BDSG. You can find our privacy policy as well as our Cookie policy as a link under Legal on our website www.armedangels.de/en/.

§15 Applicable Law

For all disputes arising from or as a result of this agreement, the law of the Federal Republic of Germany will apply under exclusion of the UN Sales Convention. The legal regulations on the restriction of the choice of law and the applicability of mandatory provisions of in particular the State in which the customer as a consumer is ordinarily resident, shall remain unaffected.

The place of jurisdiction for all claims arising from or due to this business relationship, including those from bills of exchange and cheques, is Cologne, insofar as you are a merchant in the sense of the commercial law, i.e. not a consumer. In this case, we are also entitled to sue at the court of jurisdiction responsible for your company headquarters.

§16 Final Provisions

Even if individual conditions should be or become invalid, the contract shall remain binding in its other parts. Should a provision be wholly or partially ineffective, the Contracting Parties shall endeavour to achieve without delay the desired economic success despite the invalid provision in another legally permitted way.

§17 Extra-judicial resolution per VSBG

As of February 2017, a new regulation in the German law regarding alternative dispute regulation pertaining to consumers (VSBG) comes into effect. It provides that every consumer has the right to appeal to an extrajudicial arbitration board regarding disputes over a consumer contract if an amicable agreement between commercial entity and consumer cannot be found. Whether the commercial entity is obligated to participate in the extrajudicial dispute resolution is stipulated in the law.

We hereby explicitly declare according to § 36 (1) No. 1 VSBG that we are not obligated to and therefore not willing to participate in an extrajudicial dispute resolution before a consumer arbitration service (VSBG).

§18 Service Provider Information

Social Fashion Company GmbH

Thebäerstr. 17

50823 Cologne

Tel.: +49 221 982 560 54

Fax: +49 221 29 23 29 99

Managing Director: Martin Höfeler

Commercial register: District Court Cologne HR B 59603;

VAT ID No.: DE 252505324

E-Mail: [email protected]

Current status: January 2016

Copyright © 2010 by Social Fashion Company GmbH.

ARMEDANGELS® is a registered and protected trademark.