We (Social Fashion Company GmbH) process your order in accordance with our General Terms and Conditions valid at the time of your order. The current version of the General Terms and Conditions of Social Fashion Company GmbH is available on our website www.armedangels.com under the "General Terms and Conditions" section. You can also download, save, or print them from there. Our "General Terms and Conditions" apply exclusively to the entire business relationship.

German is the language of negotiations and contracts. The following terms and conditions also apply exclusively to all international transactions.

You can print or save these Terms and Conditions. To do so, you can download this document as a PDF and save it to your computer. To open a PDF file, you will need Adobe Acrobat Reader DC, which is available for free download from the Internet (https://get.adobe.com/reader/?loc=de).

Your contract and order data, as well as the contract text, are stored by us; direct access is not possible for security reasons. However, you have the option of logging in to our homepage via "My User Account" with your username and password. This allows you to access and, if necessary, edit your profile, address, order history, and wish list. Your personal access data is intended solely for your use and may not be disclosed to third parties.

During the ordering process on our homepage, before you click on “buy now”, you have the opportunity to identify and correct input errors before submitting the contract declaration by clicking on the highlighted button “Change details”.

§2 Registration of user account

Registration of a user account is only permitted for natural persons, partnerships, and legal entities with full legal capacity. Minors are not permitted to register. Registration of a legal entity may only be completed by an authorized natural person, who must be named.

When completing the registration application, you must provide true, accurate, current, and complete information regarding the data requested in the registration forms. If member account registrations are not completed in full, or if unreliable or inaccurate information is provided, we reserve the right to reject a member's registration, immediately revoke it, or delete the member account after a reasonable period of time.

Any disruption of our website or any further use of your user account beyond the scope of these Terms and Conditions is prohibited. In particular, manipulation with the aim of causing damage, completely or temporarily impairing the use of our website, or obtaining unauthorized payments or other advantages to our detriment is prohibited. We will prosecute any violations under both civil and criminal law.

In the event of a violation of § 2.1 to § 2.3 or a concrete suspicion of such a violation where there is a risk of damage, we are entitled to block your user account immediately.

We are not obligated to accept your registration or order. We are not obligated to keep our website, your user account, or our e-shop permanently available. Already confirmed contracts remain unaffected.

You can delete your user account at any time via customer service. Please note our privacy policy and the cookies we use. Our privacy policy and cookie policy can also be found as a link under Terms and Conditions on our website www.armedangels.com.

§3 Conclusion of contract

Our offers are subject to change and non-binding. The presentation on our website does not constitute a legally binding offer. You can order from us via our website (internet). When ordering via our website in the e-shop, you submit a binding offer to conclude a purchase contract for the desired goods by clicking the "Buy now" button.

We are entitled to accept your offer within five calendar days by sending a contract confirmation (by mail or email) and by executing the order. If we do not accept your offer within five calendar days, the offer will be deemed rejected. No purchase contract will be concluded for products not listed in the order confirmation.

§4 Delivery

We deliver goods in stock within Germany via DHL GoGreen within 1-5 business days of the contract being concluded. For advance payment, delivery times are based on receipt of payment in our account. Deviating delivery times will be stated in the item description.

For shipments outside of Germany and within Europe, delivery usually takes 5-14 business days if the goods are available. For shipments outside of Europe, the delivery time depends on the shipping method (airmail/land/shipping) and the recipient's location.

If you order a product that was available according to the product description, and our suppliers do not deliver this product to us through no fault of our own, we may withdraw from the contract. In this case, we will notify you immediately and, if necessary, offer to deliver a comparable product. If no comparable product is available or you do not wish to receive a comparable product, we will immediately refund any consideration already paid. In this case, you also have the right to withdraw from the contract.

We reserve the right to make partial deliveries or services, provided this does not unreasonably impair conflicting interests. Should a partial delivery occur, we will, of course, cover the additional shipping costs. This will not incur any additional costs for you.

The delivery time will be extended appropriately if delivery is affected by force majeure. Force majeure includes, in particular, subsequent difficulties in procuring materials, riots, strikes, lockouts, operational disruptions, fire, natural disasters, transport disruptions, changes to legal regulations, official measures or regulations, or the occurrence of other unforeseeable events beyond our control and, objectively speaking, not culpably caused by us. Should one of the above-mentioned cases occur, we will notify you immediately. If the impediment to performance in the aforementioned cases persists for longer than four weeks, you are entitled to withdraw from the contract. Further claims, in particular for damages, do not exist in this case. This does not apply in cases of intent or gross negligence, in the case of warranties or in the case of a breach of essential contractual obligations due to simple negligence, or if liability is mandatory for legal reasons in the case of foreseeable damages typical for the contract.

§5 Right of withdrawal

Consumers have a statutory right of withdrawal. You can find the relevant instructions and a sample withdrawal form here .

§6 Prices

All prices quoted are in euros and include statutory VAT. Postage and shipping costs are added as listed below in Section 7. In addition, we charge a flat-rate return fee of €2.95 or CHF4.95 for returns of orders from Germany, Austria, the Netherlands, and Switzerland.

§7 Shipping costs (domestic and international)

Here you will find all information regarding return shipping costs and postage and shipping costs for deliveries. Import duties (customs fees) may apply to deliveries outside the European Union. We are not responsible for any customs fees that may arise.

Please note that we currently only ship to the countries listed in the current order process. We are working hard to expand our delivery options. Thank you for your patience!

Land	Versandkosten	Lieferdauer
Zone 0 Deutschland Österreich Niederlande (außer außereuropäische Gebiete) Belgien	4,95 €	1–5 Werktage
Zone 1 Schweiz Luxemburg Frankreich (außer überseeische Gebiete und Departments) Dänemark (außer Färöer, Grönland) Großbritannien (außer Kanalinseln)	4,95 €	3–8 Werktage
Zone 2 Finnland (außer Ålandinseln) Griechenland Irland Italien (außer Livigno und Campione d’Italia) Liechtenstein Malta Portugal Spanien Polen Slowenien Slowakei Tschechische Republik	13,95 €	3–8 Werktage
Zone 3 Norwegen	30,00 €	5–9 Werktage
Zone 4 Vereinigte Staaten von Amerika	30,00 €	10–14 Werktage
Zone 5 Kanada Südafrika	40,00 €	10–14 Werktage
Zone 6 Alle Länder und Gebiete, die nicht den Zonen 1–5 zugeordnet sind, z. B.: Australien	50,00 €	15–20 Werktage

§8 Payment conditions

Payment of the purchase price is due immediately upon conclusion of the contract. If the payment due date is specified on the invoice according to the calendar, you will be in default simply by missing the due date. In the event of default, we are entitled to charge interest for the year at a rate of 5 percentage points above the applicable base interest rate. For legal transactions in which a consumer is not involved, we reserve the right to charge interest on payment claims in the event of default at an interest rate of 8 percentage points above the base interest rate. We reserve the right to prove and assert higher damages due to default, Section 288 Paragraphs 3 and 4 of the German Civil Code (BGB).

We accept payments in advance, via credit card, PayPal, direct debit, iDeal, EPS, and Apple Pay. To process your payment, we will transmit your data via a secure connection to our payment provider PAYONE GmbH (PAYONE GmbH; payone.com) after your order has been completed. If you reside outside of Germany, payment is only possible via advance payment, credit card, PayPal, iDeal, and EPS.

a) Payment in advance: If you pay in advance, you must transfer the invoice amount to our account within 7 days of placing your order. If you pay in advance, the stated delivery times apply from the date the payment is received in our account. If the payment is not received in our account within 7 days, we reserve the right to withdraw from the contract.

b) Payment via PayPal: You pay the invoice amount via the online provider PayPal. You must register with PayPal or be registered there, then authenticate yourself with your login details, and confirm the payment instruction to us (except for guest access, if applicable). You will receive further instructions during the ordering process. Once the amount has been received in our account, the goods will be shipped.

c) Payment by credit card: Your credit card account will be charged immediately after the payment process is completed. All entries and verifications related to your payment are processed and stored by the payment processor.

d) Payment by direct debit: When paying by direct debit, we are revocably authorized to debit the invoice amount from your specified account. If the direct debit is not honored due to insufficient funds or incorrect bank details, or if you object to the debit even though you are not authorized to do so, you will be responsible for the costs and fees of the chargeback. The account will be debited before the goods are shipped.

e) Payment via iDeal: You will be redirected to your participating Dutch bank. You can complete the transfer using your bank's online banking. You will receive further instructions during the ordering process. Once the amount has been received in our account, the goods will be shipped.

f) Payment via EPS: You will be redirected to your participating Austrian bank. You can complete the transfer using your bank's online banking. You will receive further instructions during the ordering process. Once the amount has been received in our account, the goods will be shipped.

g) Payment via Klarna: We offer direct debit and purchase on account through Klarna. In order to offer you Klarna's payment methods, we transmit your personal data in the form of contact and order information to Klarna when you make a payment. This allows Klarna to assess whether you are eligible for these payment methods and how you can use them. Your submitted personal data will be processed in accordance with Klarna's privacy policy.

h) Payment via Apple Pay: If you select Apple Pay as your payment method, payment processing will be carried out by the payment service provider Mollie BV, Keizersgracht 313, 1016 EE Amsterdam, Netherlands (hereinafter: "mollie"). The individual payment methods offered via mollie will be communicated to the customer in the seller's online shop. Mollie may use other payment services to process payments, for which special payment terms may apply, to which the customer may be informed separately. Further information about "mollie" is available online at https://www.mollie.com/de/. Apple Pay is the payment method of Apple. This form of online transfer is available exclusively on Apple devices (e.g., Mac, iPhone, iPad).

All payments must be made to Social Fashion Company GmbH without deductions. Payment is only considered made when we have free access to the amount.

Offsetting is excluded unless the offsetting claim is undisputed, legally established, or acknowledged by us in writing. You may only exercise a right of retention if the claims arise from the same contractual relationship. Exclusions do not apply if the claim is a counterclaim arising from a claim for non-cash performance that justifies refusal of performance, or if rights are asserted due to a defect.

General discount policy:
a) Unfortunately, discount codes cannot be taken into account retrospectively.
b) Discount codes are not applicable to reduced items.

§9 Warranty & Liability

The warranty is governed by statutory provisions. In the event of a complaint, please provide proof of purchase by means of an invoice and send the item in question along with a copy of the invoice to Social Fashion Company GmbH, Thebäerstr. 17, 50823 Cologne. Normal wear and tear of the goods does not constitute a warranty claim.

You have the right to subsequent performance as well as the right to withdraw from the contract or to reduce the purchase price to the extent provided for by law.

We assume no liability for damages and defects resulting from improper use, operation and storage, negligent or incorrect care and maintenance, excessive use or improper repair by an unauthorized service partner.

For businesses, the warranty period for material defects is reduced to one year, unless a case of mandatory liability applies, as provided for in particular by Section 478 of the German Civil Code (BGB). Claims for damages remain unaffected by the shortened limitation period.

If the customer is an entrepreneur, they must inspect the services provided immediately after delivery, to the extent feasible in the ordinary course of business, and notify us immediately if a defect is discovered. If the customer fails to do so, the service is deemed approved, unless the defect was not apparent during the inspection. If such a defect becomes apparent later, the notification must be made immediately after discovery; otherwise, the service is deemed approved, including with regard to this defect. Timely dispatch of the notification is sufficient to preserve the customer's rights. The provisions regarding the obligation to give notice of defects do not apply if a defect was fraudulently concealed or if the customer is a consumer.

Further claims, in particular for consequential damages, are generally excluded. This does not apply in cases of intent, gross negligence, or breach of essential contractual obligations by us, as well as in cases of injury to life, body, or health. Your statutory right to withdraw from the contract remains unaffected. Essential contractual obligations are those whose fulfillment makes the proper execution of the contract possible in the first place and on whose compliance you regularly rely and may rely.

The risk of accidental loss and accidental deterioration of the goods in the case of mail-order sales passes to you or a recipient selected by you upon delivery of the goods. Unless you are a consumer, i.e., you have not purchased the goods exclusively for private use, the risk of accidental loss and accidental deterioration of the goods passes to you upon delivery to the shipping person.

We exclude our liability for slightly negligent breaches of duty, provided that these do not concern material contractual obligations, damages resulting from injury to life, body or health, guarantees, or claims under the Product Liability Act. The same applies to breaches of duty by our vicarious agents. For damages caused in any other way, we are liable in accordance with statutory provisions for intent and gross negligence, including that of our vicarious agents. The same applies to negligently caused damages resulting from injury to life, body or health. For negligently caused property damage and financial loss, we and our vicarious agents are only liable for breaches of a material contractual obligation, but the amount is limited to the damages foreseeable and typical for the contract at the time the contract was concluded. Material contractual obligations are those whose fulfillment characterizes the contract and on which the customer may rely.

§10 Care

Please follow the washing instructions found on the product labels. If care instructions are not followed correctly, if modifications are made to the products, or if care materials are used that we have discouraged, or that we have expressly declared incompatible with the items, or that do not meet at least average quality standards, the warranty will be void.

§11 Retention of title

The delivered goods remain our property until full payment is received. If you default on payment of the purchase price, we have the right to withdraw from the purchase contract and demand that you return any unpaid goods. You are obligated to treat the unpaid goods with care.

§12 Data protection, advertising by email

We adhere strictly to data protection. You agree to the storage, processing, and use of the personal data transmitted to us through your order in accordance with the provisions of the Federal Data Protection Act (BDSG) for the purpose of processing your order. We store your order and address data for use in the context of order processing (including by transmitting it to the order processing partners or shipping partners used), for possible warranty claims, and for product recommendations to customers in accordance with the content of our privacy policy and applicable data protection laws. You can find our privacy policy and our cookie policy as a link here.

In the event of a contract being concluded, we will occasionally send you advertising for similar goods by email. If you do not wish to receive such advertising emails, you can object to this use of your email address at the following email address: news@armedangels.com

§ 13 Membership ARMEDANGELS CHANGEMAKERS CLUB

We offer all fully capable individuals the opportunity to register for our ARMEDANGELS CHANGEMAKERS CLUB customer loyalty program. Participation in the ARMEDANGELS CHANGEMAKERS CLUB is independent of any purchase from us.

We offer all participants special benefits and promotions, such as

Regular information by email about CHANGEMAKERS, our products, our company and the topic of sustainability
Free shipping for orders over 39€/CHF
early notification of sales promotions
Product advice from our customer service.

You can find more information about the current benefits at www.armedangels.com/at-de/changemakers. We reserve the right to change the scope or design of the benefits offered at any time, or to discontinue certain benefits entirely. However, we will always take your legitimate interests into account.

You can terminate your participation in the ARMEDANGELS CHANGEMAKERS CLUB at any time without notice. You can cancel your membership in the ARMEDANGELS CHANGEMAKERS CLUB in writing or by email to the following address: shop@armedangels.com. If you revoke your consent to receive our email newsletter, which you can do at any time, your CHANGEMAKERS membership will automatically end without the need for a separate cancellation. We can terminate your participation at any time with 14 days' notice in writing or by email. Our right to immediate termination for good cause under statutory provisions remains unaffected.

§14 Right to information/revocation and objection under the Federal Data Protection Act (BDSG)

You have a right to information and, under certain conditions, a right to correction, blocking and deletion of your data stored in our systems.

You also have the right to object to the processing or use of your personal data for the purposes of advertising or market and opinion research as well as address trading and commercial data processing.

You can also object to the collection, processing, or use of your personal data at any time if an examination shows that your legitimate interest, due to your particular personal situation, outweighs the interest of the controller in the collection, processing, or use. This does not apply if a legal provision authorizes or requires the collection, processing, or use.

Furthermore, you generally have the right to revoke any consent you have previously given to the collection, processing and use of your personal data at any time with effect for the future.

Further information or explanations regarding data protection can be obtained from the company data protection officer of Social Fashion Company GmbH, who can be reached at Thebäerstr. 17, 50823 Cologne, or by email at datenschutz@armedangels.com, or by phone at the customer service number +49 221 982 560 54. Please also contact the data protection officer if you wish to exercise your right of objection or revocation under the Federal Data Protection Act (BDSG). Our privacy policy and our cookie policy can also be found as a link under Legal on our website www.armedangels.com.

§15 Applicable law

All disputes arising from or in connection with this agreement shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. The statutory provisions restricting the choice of law and the applicability of mandatory provisions, particularly those of the state in which the customer, as a consumer, has his or her habitual residence, remain unaffected.

The place of jurisdiction for all claims arising from or based on this business relationship, including those arising from bills of exchange and checks, is Cologne, provided you are a merchant within the meaning of commercial law, i.e., not a consumer. In this case, we are also entitled to sue at the court responsible for your place of residence.

§16 Final provision

The contract remains binding in its remaining parts even if individual provisions are invalid. Should a provision be invalid in whole or in part, the contracting parties shall immediately endeavor to achieve the economic success sought by the invalid provision through other, legally permissible means.

§17 Out-of-court dispute resolution according to VSBG

As of February 1, 2017, a new German regulation in the Act on Alternative Dispute Resolution in Consumer Matters (VSBG) will come into force. According to this regulation, every consumer has the general right to resort to an out-of-court arbitration board for disputes concerning a consumer contract that cannot be resolved amicably. Whether the business owner is obligated to participate in the out-of-court dispute resolution process is determined by the law.

We hereby expressly declare in accordance with Section 36 Paragraph 1 No. 1 VSBG that we are not obliged and therefore not willing to participate in an out-of-court dispute resolution procedure before a consumer arbitration board in accordance with the VSBG.

§18 Provider information

Social Fashion Company GmbH
Thebäerstr. 17
50823 Cologne

Phone: +49 221 982 560 54
Fax: +49 221 29 23 29 99

Management: Martin Höfeler
Commercial Register: District Court of Cologne HR B 59603
VAT ID No.: DE 252505324

Email: shop@armedangels.com

Status: August 2020
ARMEDANGELS® is a registered and protected trademark.

We hereby expressly declare in accordance with Section 36 Paragraph 1 No. 1 VSBG that we are not obliged and therefore not willing to participate in an out-of-court dispute resolution procedure before a consumer arbitration board in accordance with the VSBG.