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Questions & Answers
Do you have any questions?
Then you’re in the right place. In our help center, you’ll find answers or direct ways to contact us.
Frequently asked questions
We already deliver to numerous countries worldwide and you can find an overview of all delivery countries and their conditions in the shipping overview here.
We have summarized the conditions for our Changemaker countries below:
Germany, Austria, Netherlands & Belgium:
- Delivery time: 1–5 business days
- Shipping costs: €4.95 per order
- Free shipping on orders over €39 for Changemakers
Switzerland:
- Delivery time: 3–8 business days
- Shipping costs: CHF 5.45 per order
- Free shipping on orders over CHF 39 for Changemakers
France:
- Delivery time: 3–8 business days
- Shipping costs: €4.95 per order
- Free shipping on orders over €39 for Changemakers
USA:
- Delivery time: 5–10 business days
- Shipping costs: $15.00
We process orders as quick as lightning, which is why shipping within Germany, Austria, the Netherlands and Belgium only takes approximately 1–5 business days and costs €4.95. To Switzerland and France, local circumstances may mean it takes 3–8 business days for your order to arrive. Here we charge CHF 5.45 and €4.95 respectively for shipping.
An overview of all delivery countries and their conditions can be found in our shipping overview.
As a member of the Changemakers Club, you get to enjoy a number of benefits, such as pre-access to sales, exclusive discounts, and information about our products and innovations. This way, we can take you along on our mission. As a Changemaker, you also get free shipping on orders of €39 or more!
Simply sign up as a Changemaker during the ordering process if you haven't already, and you can start saving on shipping costs right away.
You can find more information about the Changemakers Club here.
For some countries, the returns process is already fully digitized and can be registered via our returns portal. Simply log in with your order number and email address, and select all the items you wish to return as well as the reason for the return.
The returns portal is currently available for Germany, Belgium, the Netherlands and France. If you live in Switzerland or Austria, you will find your return label in the parcel.
You can find more information in our Help Centre.
To find the right size for you, we offer several options:
- The size charts on the respective product page: We recommend measuring your body measurements beforehand, and please note that with denim, sizes may vary slightly depending on the wash.
- The FitFinder: Based on your details, the FitFinder determines which size suits you best and displays it automatically for each product.
- Customer reviews are also a great guide — and be sure to check out photos and videos, for example on our Instagram feed.
For us, sustainability is more than just choosing better materials. Throughout the entire value chain, we make sure to respect people and the environment and to use resources as carefully as possible. To achieve this, we prefer certified and innovative materials such as organic cotton, recycled fibers, TENCEL™ and other resource-efficient alternatives. At the same time, we place great importance on long-lasting products, greater circularity and transparent supply chains.
Social responsibility also plays a central role: we work with production partners who promote fair working conditions and are a member of the Fair Wear Foundation, which supports standards for wages, safety and co-determination in production.
In short: our goal is to create clothing that is better for people and the planet, and to support positive change in the fashion industry.
You can find the most comprehensive information about our mission in the Impact Report.