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Frequently asked questions
We ship to numerous countries worldwide. You can find the most important delivery countries and terms here at a glance:
‒ Germany, Switzerland, Austria, the Netherlands, Belgium, and France with shipping costs of €4.95 / CHF5.45 (taxes and customs formalities included in the product prices). After registering for the free CHANGEMAKERS CLUB , which can be canceled at any time, shipping to these countries is free for orders over €39.
Here you can find a list of all other countries we deliver to.
The shipping costs for orders from Germany, Austria, the Netherlands, Belgium and France are €4.95, and for orders from Switzerland they are CHF5.45 (customs costs included in the price).
Tip : After registering for the free CHANGEMAKERS CLUB, which can be canceled at any time, shipping is free in Germany, Austria, the Netherlands, France, Switzerland, and Belgium for orders over €39/CHF. You can find more information hier.
You can find the shipping costs for all major countries here.
You can track your order from the moment it's shipped using the shipment tracking feature. You'll find the tracking link and shipment number in your shipping confirmation.
If you haven't received a shipping confirmation or your order status is "pending," please contact us. We'll be happy to help!
We generally deliver in-stock items to Germany, Austria, the Netherlands, and Belgium within 1-5 business days. For France and Switzerland, delivery takes 3-8 business days. For advance payment, delivery times are based on receipt of payment in our account.
For detailed information on all delivery times, shipping costs and conditions, please click here.
If something doesn't fit or you don't like it, you can return it to us within 30 days of receiving the goods. The items simply need to be unworn and in their original packaging.
For returns from Germany, Austria, Switzerland, and the Netherlands, we charge a flat fee of €2.95 or CHF4.95 per order. For all other countries not listed, please return your order at your own expense.
We also accept returns of sale items and underwear in unworn and unwashed condition. We understand that you may need to try on the underwear to check the fit. We recommend wearing another pair of underwear underneath. If there are traces of makeup, deodorant, or other stains/contaminants on the products, we cannot accept returns.
And this is how it works:
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Germany : For returns from Germany, we offer a digital returns process. You can easily register your return via the returns portal in our webshop. To do so, click on the "Returns" button, which you can find either in your customer account or at the bottom of the homepage. All you need to register is your order number and your email address.
- Austria & Switzerland : Fill out the return slip, state the reason for the return, and enclose it in the package. Attach the return label clearly to the outside of the package and drop off the package at a Post AT or Post CH post office. If you can't find the return label, please contact our Customer Happiness Team.
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Netherlands : Fill out the return slip, state the reason for the return, and enclose it in your package. You can create a return label using the link in your shipping confirmation, print it, and attach it to the outside of your package. Please drop off the package at a PostNL or DHL location and note the tracking number.
- All other countries : Fill out the return slip, state the reason for the return, and enclose it in the package. Please note that return labels are not included for these countries. Returns must be made at your own expense. Send the package to the following address:
LOXXESS Neuburg GmbH Aurach site
c/o Social Fashion Company GmbH
Steinauer Weg 7
91589 Aurach
GERMANY
We'll hurry. Promise!
As a rule, the refund will be made within 14 days of receipt of the returned item to the account used for payment.
Did you use a voucher for your order? If you return an item, the refund will automatically be credited to the voucher. You can then use the voucher code directly on your next order. If the amount is higher than your voucher, the difference will be transferred to the account used for payment.
We can be reached from Monday to Friday from 9:00 - 13:00 at the following telephone number: +49 221 982 560 54
We have switched to a new shop system. As a result, older orders are currently not visible in your customer account – even if they are still open. Of course, your orders are not lost.
We are already working on transferring all order data so that you will be able to view them online again soon.
If you have any questions about an order in the meantime, please contact our Customer Happiness Team.
At the moment, we are unfortunately unable to ship orders to the United States and Puerto Rico due to new U.S. import regulations.
We are working closely with our logistics partners to find a solution and are confident that shipping to the USA will be possible again soon.
If you have any questions, our customer happiness team will be happy to help
Responsibility
For us, eco isn't a trend, but an attitude and a sense of responsibility toward our environment—not an option, but a must! That's why we consistently use natural and/or circular materials.
Here we have listed our materials for you:
- Cotton from controlled organic farming (kbA)
- Recycled & circular cotton
- Virgin wool from controlled organic livestock farming (kbT)
- Recycled & circular virgin wool
- Natural alpaca wool
- Regenerated fibers from Lenzing (LENZING™ ECOVERO™, TENCEL™ Lyocell, etc.)
- Recycled synthetic fibers (rPET)
You can find more information in our material overview
The main thing is fast and cheap. The fast fashion industry is booming, and with it the use of genetic engineering, pesticides, harmful chemicals, and enormous amounts of polluted water.
We're fed up with the indifference and disrespect with which our environment is treated. That's why all our materials and processes are continually reviewed for their impact.
Since the quality and durability of our materials depends on many variables, such as the fiber type, yarn blends, yarn structure, fabric construction, dyeing and finishing, we at ARMEDANGELS have carefully selected our raw material sources and their qualities.
We adhere to our principles in all production phases:
- 100% free from harmful chemicals
- 100% more sustainable production facilities
- 100% traceable - from raw material to the finished textile product
All information about our philosophy .
In technical jargon, kbA and kbT stand for “controlled organic cultivation” and “controlled organic animal husbandry” respectively and refer to the production of agricultural products (e.g. organic cotton or organic new wool) based on production methods that are as natural and species-appropriate as possible.
Crop rotation is also practiced during cultivation. This means that not just one crop is grown in the fields, but also several other crops, potentially improving soil fertility.
Organic livestock farming sets high standards for animal welfare and ensures more species-appropriate husbandry. This is ensured, among other things, by banning certain feeds and providing higher minimum space requirements for the animals.
"Mulesing" is a gruesome practice of removing the skin around the tail of sheep—without any painkillers. This is intended to prevent infestation with fly maggots (myiasis). Myiasis is primarily found in regions of Australia and New Zealand, where this practice is still used in conventional sheep farming.
There are already alternatives to mulesing, such as continuous monitoring of sheep herds, the use of better-adapted sheep breeds, or biological fly control. We only use mulesing-free organic wool in our products and source it primarily from Argentina.
No, we are not.
But even though we have decided not to be a purely vegan fashion label, we pay attention to a more humane and sustainable process when working with animal raw materials and adhere to strict guidelines.
However, the majority of our collections are vegan, with the exception of items made with organic virgin or alpaca wool. We completely eliminate leather patches and no longer use horn or mother-of-pearl buttons.
In addition, our shirts are not dyed with animal dyes, but with synthetic dyes according to the strict guidelines of GOTS.
Just being beautiful and more sustainable than conventional fashion labels is not enough for us.
Our production chains are long, and every single garment involves the labor of many people. We are committed to ensuring decent working conditions and fair pay for the people who make up ARMEDANGELS. Whether they're cotton farmers in India, seamstresses in Turkey, or designers in Germany.
Independent organizations such as the Fair Wear Foundation (FWF) guarantee that we don’t just talk but do what we say.
The Fair Wear Foundation focuses on improving working conditions in factories where fabrics are turned into clothing.
We're not perfect. We simply try to do the right thing—every day, step by step. We know we still have a long way to go, but we just have to get through it. Made to make a difference.
We currently produce the majority of our collections in Portugal and Turkey. Our denim is manufactured in Tunisia and Turkey. We started with production in Portugal because it's easier to control due to the proximity.
All our partners, whether in Portugal, Turkey, Romania, the Republic of Moldova, Tunisia, Morocco, or China, are regularly visited and inspected and are GOTS and/or GRS certified. Long-term collaboration and proximity to our producers are extremely important to us in supporting and jointly driving improvements in production.
The larger we become as a brand, the further we try to expand. The larger the quantities we produce, the greater the impact we can have as a company on working and environmental conditions.
We attach great importance to transparent supply chains. We want to know where our materials come from and who processes them. Our production chain is long, and the work of many people goes into every single garment.
In order to implement our high social and environmental standards, we need to understand our textile supply chain. That's why good contact and proximity to producers are so important to us, because they are the foundation of what we do. We want everyone who works for us to understand what we are about as a brand and what our mission is.
That's why it's so important that our partners examine their own production processes and develop them independently – with our support and the help of the initiatives we're members of. In 2011, we converted all processes in our supply chain to GOTS and have been a member of the Fair Wear Foundation (FWF) since 2015.
In short, this is what our supply chain looks like:
- Raw material extraction for natural fibers, such as organic cotton, organic virgin wool, and organic linen. For plant fibers, this means cultivation, plant protection, fertilization, harvesting (ginning for cotton), and cleaning. For animal fibers, this includes sheep shearing, wool washing, and removing impurities. Our natural fibers come from India, Argentina, France, and Turkey, among others. Production of regenerated or recycled synthetic fibers, i.e., Modal and Lyocell (e.g., from renewable raw materials such as wood or recycled plastic). This happens at Lenzing in Austria.
- After raw materials are extracted, they go to the spinning mill, where the yarns are produced.
- Next, we move on to the weaving/knitting mill. This is where the fabrics and knits are produced.
- The fabrics are then finished. This involves pretreating, dyeing, and printing the fabrics.
- In the manufacturing process, the fabrics are cut and sewn into trousers/shirts/dresses, etc.
- The next step is finishing. The finished pieces are then washed, printed, and/or dyed.
- A final cleaning of the parts (i.e. cutting threads, etc.), quality control and then... they are packed and sent to our logistics company in Germany.
- Our logistics provider in Aurach will pack and ship the parcels for you. At this point, the product leaves our supply chain and is delivered to your home via DHL Go Green.
Our goal is to gradually document the entire supply chain – from design to the finished product – and to let you participate in the entire production process.
We want as many people as possible to understand why we do what we do and to spread the message with us: more sustainable design instead of fast fashion, high-quality materials instead of cheap mass-produced goods, and fairer production instead of wage slavery.
Our teams from Design, Purchasing, Engineering, and Impact & Innovation regularly visit our suppliers. Martin, our CEO, also regularly visits them to get to know the suppliers personally and deepen our partnerships.
On-site, we don't just visit the showrooms, but visit the various factories: sewing, laundry, weaving, embroidery, etc.
We have also been to our cotton farm in India and some of our colleagues were even able to help with the harvest.
We always announce our visits and coordinate the dates with the producers. Our suppliers are our partners, and we treat them as such. Above all, this means building a business relationship based on trust, not control.
The Global Organic Textile Standard (GOTS for short) is not a new goat breed, but a certification of the International Working Group on Organic Textile Standards (IWG) and is one of the strictest standards for organically produced natural fibers (organic cotton, organic virgin wool and organic linen).
It defines requirements that ensure the ecologically sustainable and socially responsible production of textiles, from the cultivation of the raw material to the final processing. This is audited annually by an independent certification body – and since 2011, this has also been done at all our producers – and this applies to the entire supply chain.
Incidentally, this also applies to materials that cannot be certified according to GOTS because they are not natural fibers (e.g., TENCEL® and Lenzing Modal Edelweiss®). Here, too, the GOTS standards must be adhered to.
The Fair Wear Foundation is an international multi-stakeholder initiative that aims to improve supply chains and working conditions in textile factories worldwide, together with all member companies.
A strict code of conduct regulates, among other things, the prohibition of child labor, the right to freedom of association, safe workplaces, living wages, and more resource-efficient production in all factories – beyond fabric production. Compliance with this standard is regularly monitored on-site at the factories by FWF auditors. We are also audited annually – through the so-called Brand Performance Check. We think the FWF's approach is excellent.
Every company is given the opportunity and support to improve their production conditions. Our goal is to support our suppliers in ensuring consistently good working conditions for all employees. We have been a member of the Fair Wear Foundation (FWF) since June 2015.
But we are also checked every year – through the so-called Brand Performance Check .
The Global Recycled Standard is a voluntary recycling standard that, in addition to the proportion of recycled fibers, also includes additional criteria such as social and environmental aspects. Harmful chemicals are also prohibited. This ensures that the recycled content is safe and that its origin can be traced from the recycler to the final product.
By the way, only products made from at least 50% recycled materials are allowed to use the GRS logo. You can learn more about the recycled fibers used at ARMEDANGELS here.
Order
In our online shop, you can either order as a guest or create a user account. Orders can only be placed online and not by phone or email.
You can easily set up your user account yourself in just a few steps during your order process. Once you've set up your customer account, you'll receive an email. Please confirm your registration with us by following the link in the email. This will set up your customer account, and you'll be able to access it in the future, for example, to check the shipping status of your order.
Once you've decided on the items you want, simply add them to your shopping cart and click CHECKOUT. Then quickly enter your address and select a payment method. Voilà! Please note that if you choose to pay in advance, the goods will be reserved for you for a period of 7 days. After that, your order will be automatically canceled.
You can track your order once it has been dispatched using the shipment tracking feature.
You'll find the tracking link and shipment number in your shipping confirmation. If you haven't received a shipping confirmation or your order status is "pending," please contact our Customer Happiness Team.
Unfortunately, cancellation is usually no longer possible because we process and ship your order as quickly as possible.
The package will usually already be on its way to you. You can, of course, refuse to accept the package or return it as usual. Once your return has been processed, the invoice amount will be refunded within 7 days.
If you selected prepayment as your payment method, you can notify us by email and we will cancel your order.
During an order, you can change your delivery address in the “Enter new delivery address” step.
Unfortunately, address changes are no longer possible for orders that have already been placed. However, you can often choose a different drop-off location, such as a post office, using the shipment tracking feature.
Payment
You can pay with PayPal, credit card, Klarna (direct debit), Klarna invoice, advance payment, Apple Pay, iDeal and EPS.
Please note that not all payment methods are available for every country.
Additionally, it may sometimes happen that we are unable to offer all payment methods at all times. Payment method approval is reviewed for each order using an automated process.
If it doesn't work, simply try a different payment method. You can pay for a voucher via PayPal, credit card, or EPS.
Klarna is one of the world's leading payment providers and a licensed bank, fundamentally transforming the shopping experience for shoppers and merchants. Klarna offers straightforward solutions that allow people to shop and pay easily, securely, and flexibly.
Klarna direct debit:
If you choose Klarna Direct Debit when paying for your order, you are choosing to pay by direct debit. Simply enter your IBAN. The amount will then be automatically debited from your account a few days later.
Klarna invoice:
The principle is simple: You generally have 14 days from the invoice date to settle your invoice. You only pay once you have received the goods. You can shop in a relaxed manner, complete your order, and inspect the products at home. You will receive the invoice from us via email as usual once we have shipped your order. Since the payment is processed directly through Klarna, you will also receive payment information from Klarna.
If there's a problem with your order, for example, it hasn't arrived or the invoice amount is incorrect, please contact our Customer Happiness Team first. To pause your invoice in the meantime, simply log in to Klarna and select "Report a problem."
You can read how the return process works here.
Good to know: You can access information about your Klarna order here or in the Klarna app at any time. Easily check in the app whether your payment for your invoice has been received. We recommend making all your payments directly in the Klarna app to avoid possible incorrect transfers or reminders. You can find more information about Klarna here .
If you pay in advance, you transfer the order amount to us.
As soon as we receive your payment, we will process your order and ship your package. Your order confirmation will include our bank details, the payment reference, and the order amount. Please note that we cannot process your order until we receive your payment. Furthermore, your order will be automatically canceled if we do not receive your payment within 7 days.
It may be that not all payment methods are displayed due to past orders, e.g. if a payment has not been received or if a large number of orders were placed in quick succession.
You can find further information on this under: "What payment methods are available?" You can, of course, simply choose a different payment method or contact us.
Shipment
Shipping costs for orders from Germany, Austria, the Netherlands, Belgium and France are €4.95, and for orders from Switzerland they are CHF5.45 (customs costs included in the price).
For the complete overview.
Tip : After registering for the free Changemakers Club, which can be canceled at any time, shipping is free within Germany, Austria, the Netherlands, France, Switzerland, and Belgium for orders over €39/CHF. You can find more information here .
Note for UK orders: Deliveries to the UK may be subject to import duties, taxes, or customs fees.
We generally deliver in-stock items to Germany, Austria, the Netherlands, and Belgium within 1-5 business days. For France and Switzerland, delivery takes 3-8 business days. For advance payment, delivery times are based on receipt of payment in our account.
We think your idea and your commitment are great.
In fact, our warehouse isn't actually in Cologne. Here, we work together on designs, product quality, the online shop, and innovative technologies.
Yes, we also ship to packing stations.
To do this, click "Send order to a Packstation." Then enter your postal code in the "Address extension" field and the word "Packstation" (including the number) in the "Street" field. Please do not include the word "Postal Code," as this may make the address too long.
Yes, of course you can do that.
To do this, use the "normal" address information during the ordering process. Enter the post office address here. Your name will always appear on the package. Also include your postal code.
We are sorry that your order has been returned to our logistics provider.
Unfortunately, we usually don't know the reason for non-delivery. In this case, the full invoice amount will be automatically refunded after processing. Reshipment is unfortunately not possible. You can place your order again through our online shop.
The tracking information shows which branch the package was dropped off at.
You'll usually also receive a notification slip from the parcel delivery company. If you don't receive one, it's best to contact the delivery company directly.
It always depends on the country:
- Germany: DHL
- Austria: Post AT
- Switzerland: Post CH
- France: La Poste
- EU/Other: DHL International
If you haven't received your entire order, there could be several reasons. For example, we may have canceled an item at short notice – in which case you should have received an email from us informing you of this change. The missing item may also be a pre-ordered item. You can find more information about pre-orders here.
At the moment, we are unfortunately unable to ship orders to the United States and Puerto Rico due to new U.S. import regulations.
We are working closely with our logistics partners to find a solution and are confident that shipping to the USA will be possible again soon.
If you have any questions, our customer happiness team will be happy to help.
Returns & Refunds
Below, we'll explain what you need to consider when returning an item. Please note: This category only applies to new items from our shop. If you'd like to know what to do with secondhand items, just take a look here.
For returns from Germany, Austria, Switzerland and the Netherlands, we charge a flat rate of 2.95 euros or 4.95 Swiss francs per order.
For all other countries not mentioned, please return your item at your own expense to the following address:
LOXXESS Neuburg GmbH Aurach site
c/o Social Fashion Company GmbH
Steinauer Weg 7
91589 Aurach
GERMANY
We strongly recommend sending this return insured. It would be frustrating if something went wrong.
For returns from Germany, we offer a digital returns process. You can easily register your return via the returns portal in our webshop. To do so, click on the "Returns" button, which you can find either in your customer account or at the bottom of the homepage. To register, you only need your order number and your email address. Please note that registration is only possible within the 30-day return period. If your order was delivered more than 30 days ago, you cannot register a return.
After logging in, you can select the order from which you want to return items. Here, you select the item you want to return and one of the predefined reasons. Once you've successfully created the return, you'll be taken to the final step.
Here you can create your return label, print it, and attach it to your package. Alternatively, you can send the label to yourself via email and show the QR code to DHL. DHL will then print the label for you on-site. Please make sure there are no other labels on the package.
If you have any difficulties registering, please contact our Customer Happiness Team and they will be happy to help you.
Order number: 30*** or 5000***
Due to technical changes, returns with the above-mentioned order numbers can no longer be registered online.
This is how the return works:
- Create your return label directly with DHL: DHL page
- Print the return label and stick it on the parcel or use the QR code in the parcel shop
- Be sure to note down the tracking number and keep the receipt for your return
PLEASE NOTE:
If you receive damaged or incorrect items, please contact our Customer Happiness Team. We will address your concerns as quickly as possible. Click here for the contact form.
If something doesn't fit or you don't like it, you can return it to us within 30 days of receiving the item. The items simply need to be unworn and in their original packaging.
We accept returns of underwear that are unworn and unwashed. We understand that you may need to try on the underwear to check the fit. We recommend wearing another pair of underwear underneath. If there are traces of makeup, deodorant, or other stains/contaminants on the products, we cannot accept returns.
And this is how it works:
Germany with order number SP-XXXX : If you would like to return your package from Germany, you can register your return digitally and send it via DHL (see above "How can I arrange a return from Germany?").- Germany with order number 30*** or 5000***: If you would like to return your package from Germany, you can create a return label using the following link: DHL website (see "How can I arrange a return from Germany?" above).
- Austria & Switzerland : Fill out the return slip, state the reason for the return, and place it in the package. Attach the return label clearly to the outside of the package and drop off the package at a Post Austria or Post Switzerland office or post office. If you can't find the return label, please contact our Customer Happiness Team.
- Netherlands : Fill out the return slip, state the reason for the return, and place it in your package. You can create a return label using the link in your shipping confirmation, print it, and attach it to the outside of your package. Please drop off the package at a PostNL or DHL location and note the tracking number.
- All other countries : Fill out the return slip, state the reason for the return, and place it in the package. Please note that return labels are not included for these countries. Returns must be made at your own expense. Send the package to the following address:
LOXXESS Neuburg GmbH Aurach site
c/o Social Fashion Company GmbH
Steinauer Weg 7
91589 Aurach
GERMANY
Order number SP-XXXX:
Register your return online in the returns portal. Enter "Product damaged" or "Incorrectly delivered" as the reason for the return. Send the item back to us. In this case, you won't have to pay a return fee for returns from Germany, Austria, Switzerland, or the Netherlands. We generally cannot resend the item; instead, you will receive a refund and can reorder the item. We will be happy to provide you with a free shipping code and a new discount code if you used one for your original order. Please contact our Customer Happiness Team.
Order number 30*** or 5000***:
Please contact our Customer Happiness Team directly. We will help you correctly process your return and inform you about your other options.
Send the item back to us. Please state "Product damaged" or "Incorrectly delivered" as the reason for the return. In this case, you won't have to pay a return fee for returns from Germany, Austria, Switzerland, or the Netherlands.
Typically, we cannot resend the item. Instead, you will receive a refund and can reorder the item. We will be happy to provide you with a free shipping code and a new discount code if you used one with your original order. Please contact our Customer Happiness Team.
We think your idea and your commitment are great.
In fact, our warehouse isn't actually in Cologne. This is where we work on designs, product quality, the online shop, and innovative technologies.
As a rule, the refund will be made within 14 days of receipt of the return to the account used for payment.
Did you use a voucher when placing your order? If you return an item, the refund will automatically be credited to the voucher. You can then use the voucher code directly on your next order. If the amount is higher than your voucher, the difference will be transferred to the account used for payment.
1. Search order number
To register your return, you'll need your order number. You can find it here:
- in your order confirmation by email
- or, if you have a customer account, under “Orders” in your customer area
2. If you cannot find the order number:
Our Customer Happiness Team is happy to support you!
Simply contact us using our contact form – we will help you quickly and easily.
We ask that you return different shipments separately. Of course, we would like to do this for sustainability reasons. However, please be aware that only items with the appropriate return label will be insured. In the event of a lost package or other shipping damage, part of your return would not be insured.
The return fee for returns from Germany, Austria, Switzerland and the Netherlands will only be charged once per order.
The return fee applies to orders from Germany, Austria, Switzerland, and the Netherlands if you return your order in whole or in part. If you received your order in multiple deliveries and therefore send more than one return, we will only charge the return fee once.
Orders from all other countries will be returned at your own expense.
Every newly purchased product should be chosen carefully. Quality over quantity. That's why we've decided to introduce a flat-rate return fee. With this measure, we want to promote conscious consumerism and ensure that only items that are genuinely unwanted or defective are returned. Together with you, we're fighting for a more sustainable future.
The return fee for orders from Germany, Austria, Switzerland, and the Netherlands is €2.95 or CHF4.95. This is only a portion of the actual costs incurred for returns (shipping, packaging, handling, cleaning, etc.). We cover the larger portion of the costs, so you don't have to bear them alone.
The return fee will be charged upon refund. Here's an example: You return all items from an order with an invoice amount of €99.95. In this case, we will refund you €97.00 (€99.95 minus €2.95). If you return from Switzerland, we will refund CHF 95 (CHF 99.95 minus CHF 4.95).
We know that returns can't always be avoided. However, the following tips can help you at least reduce them. This not only saves time and frustration, but can also reduce your ecological footprint by cutting down on transport and packaging materials.
- Avoid ordering many different styles and sizes of one item. Instead, look for stores near you where you can try on our styles and...
- When choosing your size, please refer to the model's height, check out customer reviews of the item in our shop, and use our size guide. There you'll find information on the size of a specific product.
- Use our size charts to find your recommended size and measure your body measurements accurately
- Here's an example of our all-time favorite denim, MAIRAA: You'll find the size guide under the different washes, and our FitFinder provides even more precise size recommendations. If you scroll to the bottom of the page, you can read customer reviews.
- Read the product descriptions carefully and look at photos and videos, for example in our Instagram feed
- Be aware that every purchase of a product has an ecological impact
- Only order if you really need a product. It can be helpful to consider how you would style it beforehand: Does it go with existing clothes? Can it be combined to make it wearable across seasons, for example? Do you already own a similar item?
- Take your time: It is best to wait until you discover new favorite styles with us and instead make a larger group order, e.g. with friends
If you have any questions, please feel free to contact our lovely Customer Happiness Team.
Exchange
Unfortunately, a direct exchange is not possible.
You can return the item you wish to exchange and place a new order. Feel free to use our free shipping code. Please contact our Customer Happiness Team.
The discount is always calculated proportionally to the total value of your order.
If the discount conditions still apply after the exchange, you can contact our Customer Happiness Team – they can apply the discount retroactively. However, this does not apply to vouchers.
Find the right size
- Use our size charts to find your recommended size and measure your body measurements accurately
- Under the different washes, you'll find the size chart and our FitFinder for even more precise size recommendations. If you scroll to the bottom of the page, you can read customer reviews.
- Read the product description carefully and look at photos and videos, for example in our Instagram feed
Have you ever seen the FitFinder next to our products and wondered what it can do? The FitFinder is your buddy when it comes to choosing the right size.
Simply enter your body measurements and weight, and the FitFinder will give you the most precise size recommendation for each of our products! Based on your information, the FitFinder determines which size fits you best and automatically displays it for each product. Try the FitFinder and save yourself the hassle of returning an item!
Pre-order
Occasionally, items in certain sizes or colors are no longer available. Where possible, we try to offer you a pre-order option. This means you pay for the item now and reserve it for yourself, but delivery will not occur until sometime in the future. You can see whether an item is available for pre-order directly on the product page. If you have any other questions about the topic, you should find the answers here.
You'll be shown the expected delivery date for your pre-ordered item when you pre-order the item and add it to your shopping cart. You'll also find the date shown there on your order confirmation, which we'll send you via email after completing your order. As soon as we ship the item, you'll receive another shipping confirmation and the option to track your shipment.
The items that were available at the time of your order will be delivered to you as usual. Standard shipping conditions and delivery times apply. You can learn more here.
No – in principle, the terms and conditions listed in our shipping overview apply. If we have to split your order into multiple deliveries, you will not incur any additional costs.
Payment for your pre-order is due as soon as you place your order. If you wish to pay in advance, you must transfer the full amount within 14 days as usual. If you have placed an order with both deliverable and pre-ordered items, you will receive two invoices from us for the respective amounts. You will receive the invoices from us via email as usual as soon as we have shipped your order.
Yes – as long as we haven't shipped your pre-order yet, we can cancel the item. Please contact our Customer Happiness Team to do so.
Yes – it may happen that we have to cancel pre-ordered items due to external factors beyond our control. However, this is very unlikely – should it happen, you will, of course, receive your money back immediately!
Voucher & Discounts
Yes, we have vouchers .
For notorious last-minute gift-givers and anyone else with excellent gift-giving taste. It's also super easy: Click on what you can afford, print out the email, and hand it to the lucky recipient.
Important: The voucher is only available by email, not by letter. Please note that you cannot pay by direct debit or prepayment.
In the final step of the payment process, you have the option to enter a voucher code in the shopping cart. Enter your voucher code in the field. And that's it!
Important: Before submitting your order, please ensure that the voucher has actually been redeemed and the voucher value has been deducted from your total. Vouchers can only be redeemed during the order process. Unfortunately, we cannot credit the voucher retroactively.
During the payment process, you have the option to enter a discount code in the "Review and submit order" step. Enter your code in the field and click "Redeem." And that's it!
It's possible to combine discount codes and gift vouchers. Simply redeem them one after the other—first the discount code, then the gift voucher.
- Only one code can be redeemed per order. Discount codes cannot be combined.
- Discount codes may be subject to certain conditions specified on the voucher. For example, a minimum order value, a validity period, or restrictions on certain product groups.
- Discount codes can only be redeemed online during the order process. Unfortunately, we cannot credit you retroactively.
- Discount codes cannot be redeemed.
Did you use a voucher for your order? If you return an item, the refund will initially be credited to your original payment method (e.g., your PayPal account). Anything above the amount you paid will automatically be credited to your used voucher.
Your voucher will be automatically recharged. Please be patient.
If you are interested in a discount code, please contact our Customer Happiness Team.
Complaint
We apologize if your item doesn't meet the usual ARMEDANGELS quality. Your feedback helps us continually improve our product quality. Please send us the following information for your complaint:
Order number (in the order confirmation email; starts with 301 or 500)
Article name and number
Wash cycle, spin speed and your detergent
2 photos (item with defect & care label)
Unfortunately, we cannot process your complaint directly.
In the event of a defect in an item, your contact person is always your contractual partner at the time of purchase. This makes sense, because the retailer owned the item before you received it. Therefore, only they can truly assess the item's condition before the sale and handle your complaint authentically.
The retailer also has a customer support team with us, which they can contact regarding your complaint. If you have any further questions, please feel free to contact us.
The best way to complain about the item is to contact the relevant marketplace, as they have their own complaints processes. They will then contact us directly. If you have any further questions, please feel free to contact us.
Newsletter/CHANGEMAKERS Club
In the CHANGEMAKERS CLUB, you will receive regular emails from us with exclusive benefits, such as pre-access to our sales and other perks, as well as news about new products, innovations, and our company. We are excited to take you along on our mission. The CHANGEMAKERS CLUB replaces our newsletter for DE, AT, CH, FR, BE, and NL customers. From all other countries, you can continue to subscribe to the regular newsletter.
These are your current CHANGEMAKERS CLUB benefits:
Free shipping from 39€/CHF Pre-Access to Sales
Product Tester Promotions CHANGEMAKERS Newsletter
It's best to keep an eye on your emails to stay informed about ongoing promotions.
You can sign up for the CHANGEMAKERS CLUB here if you're from Germany, Austria, Switzerland, France, Belgium, or the Netherlands. From all other countries, you can sign up for our newsletter here. If you're already subscribed to the newsletter, you'll automatically become a CHANGEMAKER; no additional registration is required.
You can unsubscribe from our newsletter at any time. Simply click the unsubscribe link at the bottom of our newsletter.
There are two ways to unsubscribe from the CHANGEMAKERS CLUB: via the unsubscribe link in the CHANGEMAKER emails or in your "My Account" area.
The CHANGEMAKERS CLUB replaces our newsletter. In the CHANGEMAKERS CLUB, you'll receive regular emails from us with exclusive benefits, such as pre-access to our sale and other perks, as well as news about new products, innovations, and our company. We're excited to take you along on our mission.
Independent of the CHANGEMAKERS CLUB, we charge a return fee of €2.95 for orders from Germany, Austria, the Netherlands, and Switzerland. You can find more information about this in the section
"Returns and Refunds"
CHANGEMAKERS CLUB – We believe that small actions can make a big difference. And the more, the better. This means we all contribute to change. A better, greener future is never just an individual effort, but a responsibility to work together and drive big change through effective decisions in everyday life. In the CHANGEMAKERS CLUB, we all want to take that step forward, together. We're all made to make a difference.
Second hand shop & resell platform
The resale platform is a trade-in portal operated by our partner Trove, where you can trade in your preloved items, upload pictures of your goods, and track the entire process. Depending on the condition of your item, you'll receive a trade-in offer. You can also submit ARMEDANGELS products that are no longer wearable for recycling. However, free shipping is currently only possible from Germany. Teaser: Everything is super straightforward, as our partner Trove takes care of almost all the tedious steps for you. :-)
In our secondhand shop, you'll find used ARMEDANGELS pieces in fair, good, or even perfect condition. These items are just waiting to find a happy new owner.
Yes, you heard right: Trove also takes care of your broken ARMEDANGELS clothing by taking it from you, recycling it, and turning it into something new. We work with a certified recycling company and local clothing donation banks. Together, we search for the most sustainable solution for each item and ensure that the garment still serves a useful purpose. In return, you'll receive a €5 voucher for each item of clothing for our online shop – recycling with benefits! Here's the link .
With great clothing comes great responsibility. For us, responsibility doesn't end at the checkout.
The average consumer only wears new clothes seven to eight times before throwing them away. To solve this problem, you can simply resell your worn ARMEDANGELS clothing to us. This way, we keep them in circulation or recycle them into new garments at the end of their life. We truly take care of everything. And that's not all: We're making great strides toward a circular future.
Our friends at Trove are doing their best to answer as many questions as possible. Click here.
Shipping costs €4.95 per order.
After you have placed your order, you will normally have your preloved item(s) in your hands after 1-5 working days.
For items you send in that are accepted and sold in our second-hand shop, we will issue you a gift voucher. The gift voucher can be used either in the ARMEDANGELS webshop for new items or in the second-hand shop for used items.
You can't use discount codes in our resale shop, but you can redeem your gift card/voucher. These are valid for our web shop and our secondhand shop.
If you don't like an item or it doesn't fit, you have the option to return it to us within 30 days. Returns from Germany will be subject to a return fee of €2.95.
Please note: Returns of second-hand items must be processed separately. The return will be created directly in the returns portal of our partner, reverse.supply. Please use the separate box in which you received your second-hand items for your return.
For returns from another country, please send your return at your own expense to:
Alt FineCom Finishin-eCommerce-Logistics GmbH
Otto-Brindl-Straße 1
94447 Plattling
Unfortunately, complaints are not possible for second-hand items.
Repair Service
If you're from Germany or the Netherlands and would like to use the service, go to the MENDED booking portal here . There, you can select your item in just a few steps and, after completing your order, receive your shipping label. You can then send your garment to the nearest DHL location. Your item will be returned to you via DHL within a maximum of 10 days.
If you recently purchased something from us that has a quality defect, please contact our Customer Support Team. If the case falls within the statutory warranty conditions, we will of course still cover the cost of repair or replacement.
Yes, MENDED not only offers repairs, but can also shorten trousers, tighten waistbands, shorten dress straps and so on... It's best to take a look at the MENDED booking portal to see if the service you're looking for is included.
Unfortunately, for hygiene reasons, we are unable to repair or alter underwear. This product category is therefore not offered on the MENDED booking portal. If you have a warranty issue, please feel free to contact our Customer Happiness Team.
Yes, please! We encourage you to do so – because every repair that's an alternative to buying new saves resources. You can have your clothing of all brands repaired through MENDED. Cheating is allowed :)
Your repair or adjustment will be handled by our partner MENDED. MENDED works with experienced tailors in North Rhine-Westphalia who will lovingly recreate your garment by hand. You can find more information about MENDED here .
ARMEDANGELS provides the MENDED tailors with a variety of original materials (buttons, denim fabrics, etc.). You can benefit from this with the MENDED service at no extra cost. However, there are so many different ARMEDANGELS garments out there (some of which are up to 17 years old) that we cannot guarantee we will have the right material for every situation. Since the highest priority in a repair should be the quality of the result, the MENDED tailors may use their own materials to get the most out of your ARMEDANGELS garment.
These materials are all at least OEKOTEX certified.
You are responsible for the repair and shipping costs (this does not apply to cases covered by warranty). ARMEDANGELS provides MENDED with a variety of original materials (buttons, denim fabrics, etc.). You can benefit from this with the MENDED service at no extra cost. Please note, however, that we cannot guarantee that we will only use ARMEDANGELS materials.
MENDED's tailors in North Rhine-Westphalia will get to work as quickly as possible once your garment arrives. MENDED promises to have it back with you within 10 days at the latest.
Since MENDED provides the entire service, they are also the right contact for any questions you may have regarding your repair or customization. Please send an email to MENDED Customer Support: support@mended.eu
We sincerely hope that the result always meets (or even exceeds) your expectations. Should something not be quite right, MENDED offers a free 30-day satisfaction guarantee.
Orders from Switzerland
Conveniently order and have it delivered to Switzerland – with no hidden fees
- No stress with customs or taxes
- Delivery with Swiss Post
- Shipping costs CHF 5.45 or free for CHANGEMAKER from CHF 39.- order value
- 30-day return period
1. Order:
In our online shop you can either shop as a guest or create a user account.
2. Payment:
Simply pay by credit card, PayPal or ApplePay.
3. Customs and taxes:
We ship from Germany and handle all customs clearance for you. The prices displayed in CHF already include Swiss VAT (8.1%).
For you, this means easy ordering, no paperwork or surprises.
4. Shipping costs:
The shipping costs are CHF 5.45.
Tip: As a member of the free CHANGEMAKERS CLUB, which you can cancel at any time, shipping is free on orders over CHF 39. You can find more information here .
5. Delivery:
Your package will be delivered by Swiss Post. Delivery time is approximately 3–8 business days.
6. Returns:
You can easily return unworn items within 30 days. Simply fill out the return slip, place it in your package, affix the return label clearly, and drop it off at a Swiss Post office.
If you no longer have your return label, please contact our Customer Happiness Team.
For returns from Switzerland, we deduct a flat rate of CHF 4.95 per order.