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REPAIR SERVICE
Repair clothes with Mended's service.
ARMEDANGELS clothing is designed to last a lifetime. If something does wear out or tear, we make the most of it. Using genuine spare parts, our clothing is repaired by the tailors of our repair partner MENDED. For a nearly new result, book in just a few clicks.
HOW IT WORKS
Choose your personal alteration request step by step, from sewing on belt loops to shortening.
You'll receive a QR code for shipping from your DHL location. No printer required!
In MENDED's local studios, your piece is handcrafted – preferably using original spare parts.
You'll receive your item back within 10 days. Still not perfect? MENDED offers a 30-day satisfaction guarantee.
REPAIR CAN MAKE A CHANGE
If we wear our clothes twice as often on average instead of buying new ones, we can reduce the resulting greenhouse gas emissions by 44%.
(Ellen MacArthur Foundation, 2017)
CHANGEMAKERS CLUB
Small actions lead to big changes. We contribute to change. A better future is a shared responsibility to drive big changes through everyday decisions. In the CHANGEMAKERS CLUB, we take the next step forward together.
FAQ
How can I book a repair?
To use the service, go to the MENDED booking portal here . There, you select your order in just a few steps. After completing your order, you'll receive a QR code for shipping. You can then print your shipping label at the nearest DHL location and send your garment on its way. Your item will be returned to you via DHL within a maximum of 10 days.
What about warranty cases?
If you recently purchased something from us that has a quality defect, please contact our Customer Support Team. If the case falls within the statutory warranty conditions, we will of course still cover the cost of repair or replacement.
You can reach our customer support via our contact form here .
Can I also book alterations (shortening trousers, tightening waistbands, etc.)?
Yes, MENDED not only offers repairs, but can also shorten trousers, tighten waistbands, shorten dress straps and so on... It's best to take a look at the MENDED booking portal to see if the service you're looking for is included.
Can I also have clothes from other brands reworked?
Yes, please! We encourage you to do so – because every repair that's an alternative to buying new saves resources. You can have your clothing of all brands repaired through MENDED. Cheating is allowed :)
Who will process my clothes?
Your repair or adjustment will be handled by our partner MENDED. MENDED works with experienced tailors in North Rhine-Westphalia who will lovingly recreate your garment by hand. You can find more information about MENDED here .
What materials are used?
ARMEDANGELS provides the MENDED tailors with a variety of original materials (buttons, denim fabrics, etc.). You can benefit from this with the MENDED service at no extra cost. However, there are so many different ARMEDANGELS garments out there (some of which are up to 17 years old) that we cannot guarantee we will have the right material for every situation. Since the highest priority in a repair should be the quality of the result, the MENDED tailors may use their own materials to get the most out of your ARMEDANGELS garment.
These materials are all at least OEKOTEX certified.
Who pays for the service?
You are responsible for the repair and shipping costs (this does not apply to cases covered by warranty). ARMEDANGELS provides MENDED with a variety of original materials (buttons, denim fabrics, etc.). You can benefit from this with the MENDED service at no extra cost. Please note, however, that we cannot guarantee that we will only use ARMEDANGELS materials.
How long will it take to receive my garment back?
MENDED's tailors in North Rhine-Westphalia will get to work as quickly as possible once your garment arrives. MENDED promises to have it back with you within 10 days at the latest.
Who should I contact if I have questions about my repair (order status, complaint, etc.)?
Since MENDED provides the entire service, they are also the right contact for any questions you may have regarding your repair or customization. Please send an email to MENDED Customer Support: support@mended.eu
What if I am not satisfied with the result?
We sincerely hope that the result always meets (or even exceeds) your expectations. Should something not be quite right, MENDED offers a free 30-day satisfaction guarantee.