You don’t like the ordered article or it doesn’t fit? No problem. From Switzerland and the Netherlands you can return your delivery free of charge. Please note: For orders from Germany, Austria, Netherlands & Swiss we charge a return flat rate of 2,95 Euro. In case your destination country is not mentioned, we have further information on shipping costs and time.
Second hand items: Please note that our second hand items are shipped separately and must be returned separately. You have the possibility to return your second hand item within 14 days. For second hand items a complaint is unfortunately not possible. Please note: Returns of second hand items must be handled separately. Please use the separate box in which you received the second hand items for your return. If you want to send a return, please send it on your own costs to:
Alt FineCom Finishing-eCommerce-Logistics GmbH
We accept returns of underwear in unworn and unwashed condition. We understand that you will need to try on the underwear to check the fit. We recommend that you wear another pair of underwear underneath. If there are any remains of makeup, deodorant or stains/spills/dirt on the products, we will not be able to accept the return.