This can have several reasons:
1. Delayed? The dispatch could be delayed for a few minutes.
2. Slipped? It can happen that our email ends up in the folder "Spam", "Advertising" or "Other". In this case: Just add email@example.com as contact to your address book. Then this will not happen anymore in the future.
3. Mistyped?Check your email address again. Maybe a typo has slipped in.
4. Confused? If you have any questions, you can always send us an e-mail to firstname.lastname@example.org. We will gladly help you.