Most asked questions
Here you can find a list of the countries we deliver to.
- within Germany: For the delivery we charge a shipping fee of 4,95€
- to Austria: For each delivery we charge a shipping fee of 4,95€ or 5,45 CHF
- the shipping costs for all other countries can be found here.
You can track your order from the moment it is shipped using the tracking and tracing feature. You will find the tracking link with the shipment number in your shipping confirmation. If you have not received a shipping confirmation or your order status is "pending", please contact us. We will gladly help you.
Here you can find the average delivery times
Normally the refund is made within 14 days after receipt of the return to the account used for payment.
You used a voucher with your order? Then the refund will be made automatically to the voucher in case of a return. You can then use the voucher code again directly with your next order. If the amount is higher than your voucher, the difference will be transferred to the account used for payment.
Yes. Send the item you wish to exchange, together with your return, back to us as usual. Use our free shipping code for your new order. For help contact our Customer Happiness Team: [email protected]
For us, eco is not a trend, but an attitude and responsibility towards our environment; it is not an option but a must. Therefore we consistently use sustainable, environmentally friendly & circular materials.
Here we have listed our materials for you:
- Cotton from controlled organic cultivation (kbA)
- Recycled & circular cotton
- Pure new wool from controlled organic animal husbandry (kbT)
- Recycled & circular pure new wool
- Natural alpaca wool
- Regenerated fibers from Lenzing (LENZING™ ECOVERO™, TENCEL™ Lyocell, TENCEL™ Modal)
- Recycled synthetic fibres (rPET)
You can find more information here.
In the sustainability jargon, kbA and kbT are the German acronyms for "controlled organic cultivation" or "controlled organic livestock farming" and describe the production of agricultural products (e.g. organic cotton or organic virgin wool) on the basis of production methods that are as environmentally friendly and animal friendly as possible. Organic cultivation does not use synthetic plant protection products, pesticides, artificial fertilizers or genetic engineering. Instead, it relies on natural fertilisers (e.g. cow dung) and biological pest controls. In addition, crop rotation is taken into account during cultivation. This means that not one single but several different crops grow on the fields, which sustainably improves soil fertility.
Organic livestock farming places high demands on animal welfare and ensures that animals are kept species-appropriate in a near-natural environment. This is ensured, among other things, by prohibiting certain animal feeds and by setting higher minimum requirements in terms of space available for the animals.
„Mulesing“ means the removal of skin from the tail area of a sheep – without giving them any painkillers. This is to prevent infestation with fly maggots (myiasis). The Myiasis fly larvae is mainly native to the regions of Australia and New Zealand, where the method of mulesing is still used in conventional sheep farming. There already are alternatives to mulesing, e.g. regular controls of the sheep flocks, the use of breeds that are better adapted or lastly biological fly control. We only use mulesing-free organic virgin wool in our products and mainly source it from Argentina.
As long as it's fast and cheap. The fast fashion industry is booming and with it the use of genetic engineering, pesticides, nasty chemicals and enormous amounts of dirty water. We are sick of the indifference and disrespect with which our environment is treated. That's why all our materials and processes are constantly checked to ensure that they are environmentally friendly. Since the quality, durability and sustainability of our materials depend on many variables, such as the type of fibre, yarn blends, yarn structure, fabric construction, dyeing and finishing, we at ARMEDANGELS have carefully selected our raw material sources and their qualities. We adhere to our principles in all phases of production:
- 100% free of harmful chemicals
- 100% sustainable production facilities
- 100% traceable - from the raw material to the finished textile product
All information can be found here.
Beautiful and climate neutral is not enough for us. Our production chain is long and every single one of our garments is the result of many hours of work. We are committed to fair working conditions and fair pay for the people who stand behind ARMEDANGELS. We make no distinction between cotton farmers in India, seamstresses in Turkey or designers in Germany.
Independent organisations such as Fairtrade and the Fair Wear Foundation (FWF) guarantee that we stick to our words.
India from a certified Fairtrade origin, that means that farmers received a fair price for their cotton plus a Fairtrade premium of 5 EUR Cent per kg raw cotton. The Fair Wear Foundation focuses on improving working conditions in factories where fabrics are sewed together to obtain the finished piece of clothing.
We are not perfect. We are simply trying to do the right thing - every day, step by step. We know that we still have a long way to go, but we also know that this is what it takes if you want to become the fairest fashion label in the world.
You can find out more about Fairtrade and the FWF here.
No, we are not. But although we have decided not to be a purely vegan fashion label, we pay attention to an animal-friendly and sustainable practice and follow strict guidelines when working with animal raw materials. 90% of our collection is vegan, with the exception of articles containing organic virgin wool and a few shirts and longsleeves with buttons made of horn or mother-of-pearl. However, we are already working on replacing them with wooden and tagua buttons. Since spring 2016, we are also not using leather patches anymore but jacron-patches made of paper. In addition, our shirts are not dyed with colours of animal origin, but with synthetic colours that are in line with the strict guidelines of GOTS.
Currently we produce the majority of our collections in Portugal and Turkey. Our denims are produced in Tunisia. We started with the production in Portugal because it is easy to control due to the proximity. All our partners, whether in Portugal, Turkey or Tunisia, are regularly visited, controlled and certified. Long-term cooperation and proximity to our producers are extremely important to us in order to support and together promote sustainable improvements in production. The bigger we become as a brand, the further we try to get closer to our goals. After all, the larger the quantities we produce, the greater the influence we can exert as a company on working and environmental conditions.
We attach great importance to a transparent supply chain. We want to know where our materials come from and who processes them. Our production chain is long and every single one of our garments is the result of many hours of work. In order to meet our high social- and environmental standards, it is crucial for us to know the supply chain of our textiles. That is why close contact and proximity to our producers are so important to us. They are the foundation of what we do. We want everyone who works for us to understand what matters to us as a brand and what our mission is. This is why it is so important that our partners question their own production processes and develop them on their own authority - with our support and the support of the initiatives of which hold membership. In 2011 we aligned all processes in our supply chain with the GOTS standard, in 2015 we became member of the Fair Wear Foundation (FWF) and, last but not least, we use Fairtrade-certified organic cotton from India.
Short and sweet ;-) This is what our supply chain looks like:
- Extraction of raw materials (the natural fibres), such as organic cotton, organic virgin wool and organic linen. For natural fibres this means: Cultivation, crop protection, fertilization, harvest, (ginning of cotton), cleaning. For animal fibres: shearing the sheep, washing the wool and removing impurities. Our natural fibres come from countries such as India, Argentina, France and Turkey. Production of regenerated or recycled synthetic fibres, i.e. Modal and Lyocell (e.g. from renewable raw materials such as wood or recycled plastic). This happens at our partner Lenzing in Austria.
- After the raw materials have been extracted, they are sent to the spinning mill. This is where the yarns are produced.
- The next step takes place in the weaving/knitting mill. This is where the flat- and knitted fabrics are produced.
- Then the fabrics get refined. This includes the pre-treatment, dyeing and printing of the fabrics.
- In the finishing process, the fabrics are cut and sewn into trousers, shirts, dresses, etc.
- Then, the garments get refined once again. They get washed, printed and/or dyed.
- What follows is the final cleaning of the garments (i.e. cutting off threads, etc.), a quality check and voila - the garments are packed and then sent to Germany to our logistics partner.
- Our logistics partner is based in Aurach, where the parcels will be made ready for shipment. When shipped, the product leaves our supply chain, and will be brought to your home by DHL Go Green.
It is our goal to make our production process entirely transparent and comprehensible for you. This is why we are in the process of documenting every single step – from the design to the finished product. We want as many people as possible to understand why we do what we do and to join us in spreading the message: Sustainable design instead of fast fashion, high-quality materials instead of cheap mass-produced goods and fair production instead of wage slavery.
A team comprising of members of our design, purchasing, technology and corporate responsibility department visit our suppliers on a regular basis. Martin, our CEO, is frequently joining these visits to get to know our suppliers personally and to strengthen our partnerships. We do not visit the showrooms on site, but rather the various factories: sewing, laundry, weaving, embroidery, etc. We have also visited our cotton production in India, where we helped with the harvest and got to know Bhimabhai. He is one of the farmers from whom we get our organic cotton. You can find the whole Travel Journal here. The focus of each visit varies, depending on who is visiting the production site. However, the person visiting also discusses the matters that other colleagues put on the agenda, so that a multitude of different topics is discussed on site. We always announce our visits and arrange the dates with the producers. Our suppliers are our partners and we treat them as such. This means above all that we build a business relationship based on trust and not on control.
The Global Organic Textile Standard (in short: GOTS) is not a new type of goat, but a certification of the International Working Group on Organic Textile Standards (IWG) and is one of the strictest standards for organically produced natural fibres (organic cotton, organic virgin wool and organic linen). It defines requirements that ensure a socially responsible and ecologically sustainable production of textiles. From cultivating the raw material to final processing. The compliance with this standard is verified once a year by an independent certification authority. Since 2011, also all our producers, throughout the entire supply chain, undergo this yearly auditare being. In addition, at ARMEDANGELS this standard also applies to materials that do not qualify for GOTS certification because they contain recycled cotton or are not natural fibres (LENZING™ ECOVERO™, TENCEL™ Lyocell, etc.). Still, they must comply with the GOTS standard.
The Fair Wear Foundation is an international multi-stakeholder initiative that aims to work with all member companies to improve supply chains and working conditions in textile factories worldwide. A strict code of conduct requires, among other things, the prohibition of child labour, the right to freedom of association, secure jobs, living-wages and a resource-conserving production in all ventures, starting from the fabric production. On site, FWF auditors regularly check compliance with the standard in the factories. In addition to that, we are being audited ourselves each year in the so-called Brand Performance Check. We really like the approach the FWF has. Every company gets the chance and the support to improve its production conditions. Our aim is to support our suppliers in establishing good working conditions for all employees in the long term. We have been member of the Fair Wear Foundation (FWF) since June 2015.
The Global Recycled Standard (GRS) is an international, voluntary standard that set requirements for third-party certification of recycled input and chain of custody. The GRS includes additional criteria for social and environmental processing requirements. Harmful chemicals are not permitted to be used.
Therefore, you can be sure that the recycled content is safe and that the origin can be traced from the recycler to the final product. Besides, only products that consist of at least 50% recycled materials are allowed to use the GRS logo. Learn more about recycled fibers we use at ARMEDANGELS here.
A list of the countries we deliver to can be found here.
An overview of the shipping costs for all other countries can be found here.
ATTENTION: Outside the EU additional costs / customs duties may apply. We do not determine the amount and can not influence it directly. This does not apply to Switzerland: Here all costs are included in the product cost.
Standard delivery within Germany is within 1-5 working days from the moment you submit your order. When choosing PREPAYMENT as your payment method, delivery will take 1-5 working days after receiving your payment. The delivery times for deliveries outside Germany can be found here.
Yes, of course you can do that. Use the "normal" address option in the order process. Here you enter the address of the post office. Add your postal number there as well.
We think your idea and your commitment are great. But actually our camp is not in Cologne. Here we actually work on product designs, product quality, the online shop and sustainable technologies.
Yes, we do ship to packing stations. Click on "DELIVER TO A PACKSTATION ORDER". Then enter your postal number in the "address supplement" box and add the word "packing station" (with number) in the "street" box .
Please do not include the word "Postal number", otherwise the address information may be too long.
We are sorry that your order was returned to our warehouse by the parcel service. Often you can see the return reason in the tracking system. Unfortunately we cannot re-send your order. The invoice amount from the order that was not able to be delivered will be refunded. We kindly ask you to place your order once again via our online shop.
In the tracking system you can see in which branch the package was delivered. Usually you will also receive a notification note from the parcel deliverer. If this is not the case, it is best to contact the parcel deliverer directly.
That depends on the country
- Germany – DHL
- Austria - Post AT
- EU: Other – DHL International
If you have not received all the articles you expected, there might be various reasons for this. For example, we might have cancelled an item at short notice - in this case we should have informed you via e-mail. It might also be that the missing item is a pre-ordered item. You can find more information about pre-orders here.
Return & Refund
We have an extended return period from now on. You can return your packages until 20.01.22.
If we have sent your package to Germany, Austria, Switzerland or the Netherlands, the return is free of charge for you.
If you want to return your package from Germany, Austria or Switzerland then use the return label from the post office. If you don’t have your return label (anymore), please contact our customer support.
If you want to return your package from the Netherlands, then you will find a link in your shipping confirmation, where you can create a free return label.
Outside of Germany, Austria, Switzerland and the Netherlands we can unfortunately not yet offer a free return shipment. Your return needs to be paid and sent to:
LOXXESS Neuburg GmbH Betriebsstätte Aurach
c/o Social Fashion Company GmbH
Steinauer Weg 7
A piece of advice: We recommend returning your order in a secured package.
As soon as you have received your delivery, you can return the items to us within 21 days after receipt. The items must be unworn and in their original packaging.
We accept the return of underwear in unworn and unwashed condition. We understand that you will need to try on the underwear to check the fit. We suggest you when trying our underwear, to have another pair underneath. If products have remnants of makeup, deodorant, or staining/contamination/ dirt on them, we can't accept the return.
Remember that some products (e.g. masks) are excluded from return for hygienic reasons.
And this is how it works
- Fill out the return slip and indicate the reason for return.
- For returns from Germany, Austria & Switzerland: Stick the return label on the outside of the package and take it to the nearest DHL/Post office. If you don’t have your return label (anymore), please contact our customer support.
- For returns from the Netherlands: Use the link you received with your shipping confirmation email to create a return label, print it out, stick it on the outside of the package and hand it in at PostNL. Important: Please be sure to note the shipment number.
If you return your package from Germany, Austria or Switzerland you will receive an email from us as soon as we have received your package.
If you are returning your package from another country, be sure to write down your tracking number, which you will find on your return receipt. With this number you will be able to follow the status of your return.
We are sorry that you received a defective article. You can easily return the article. Enter the reason for return "10 = defective article" in the return form. Our Customer Happiness Team will gladly provide you with a code for a free shipping order: [email protected]
We think your idea and your commitment are great. But actually our camp is not in Cologne. Here we work on the designs, product quality, the online shop and sustainable technologies.
We try to be as quick as possible with your refund. Usually, the refund is made within 14 days after our logistics partner has received the returned items.
You used a Gift Card? In this case the refund will be made to your used payment method (e.g. your PayPal account). Anything that exceeds the amount you paid will be automatically transferred to your used gift card.
Just let our Customer Happiness Team know. They will be happy to send you a new return form: [email protected].
A return label is only included in your package if the return is free of charge - this applies to all returns from Austria and Germany.
You can request a new return label from our Customer Happiness Team: [email protected]
For reasons of sustainability, we would of course be happy to do so. However, you must be aware that only the items with the appropriate return label are then insured. In the event that the package is lost or there is other shipping damage, part of your return would not be insured.
Sometimes articles in certain sizes or colours are no longer available. If possible, we try to offer you a pre-order in this case. This means that you pay for the now and reserve it for yourself, but it will only be delivered in the future. On the product page you can see, wheter an article is available for pre-order. If you have any other questions on this topic, you should find the answers here.
The estimated date of delivery will be shown to you on the product page and in your shopping basket. The same date will be shown on your order confirmation, which is sent to you as soon as you completed your order. As soon as the item is shipped, you will receive another shipping confirmation including the tracking link.
The items that were available at the time of your order will be delivered to you as normal. The usual shipping terms and delivery times apply. You can find out more here.
No - the conditions apply that are also stated in our shipping overview. If we have to split your order into several deliveries, there are no additional costs for you.
The payment for your pre-order is due as soon as you have placed the order. If you want to pay in advance, you have to transfer the full amount within 14 days as usual. If you have placed an order including available and pre-ordered articles, you will receive two invoices from us for the respective amounts. You will receive the invoices by e-mail as soon as we have shipped your order.
Yes - as long as we have not shipped your pre-order yet, we can cancel the item. Please contact our customer service.
Yes - it may happen that we have to cancel pre-ordered items due to external factors that are beyond our control. However, this is very unlikely - if it does happen, you will of course get your money back immediately!
Unfortunately, an exchange via the return form is not possible. Send the article you want to exchange back to us together with your return. Use our free shipping code for your new order. Please contact our Customer Happiness Team: [email protected]
The discount is always calculated proportionally to the total value of your order. If the conditions for the discount still apply after the exchange, you can contact our Customer Happiness Team - they can apply the discount retroactively. However, this does not apply to vouchers.
You can pay by bank transfer, direct debit, credit card, prepayment and PayPal. It may be, that not all payment methods will be offered at all times. Which payment methods you can choose from depends on an automated process that runs on every single order. Of course you can also simply choose another payment method or contact us. Please keep in mind that you can pay a voucher only via PayPal, credit card or EPS.
You transfer the order amount to us. As soon as we have received your payment, we will process your order and ship your package. In your order confirmation you will receive our bank details, the reason for payment and the order amount. Please note that we cannot process your order as long as we do not receive your payment.
It is possible that due to past orders not all payment methods are displayed, e.g. if a payment was not successful. You can of course simply choose another payment method or contact us.
In our online shop you can either order as a guest, or you can create a user account.
The user account can be set up easily and in a few steps during your order. After you have created your account, you will receive an email. Please confirm your registration by following the link in the e-mail. Your customer account is now set up and you can access it in the future, e.g. to inform yourself about the shipping status of your order.
Once you have decided on your desired items, simply place them in the shopping cart and click on CHECKOUT. Then quickly enter your address and select a payment method. Voilá! Please note that the goods will be reserved for you for a period of 7 days if you choose the payment method prepayment. After this period your order will be automatically cancelled.
It is not possible to order by phone.
You can track your order from the moment it is shipped using the tracking and tracing feature. You will find the tracking link with the shipment number in your shipping confirmation. If you have not received a shipping confirmation or your order status is "open", please contact us. We will gladly help you.
Here you can find the average delivery times.
Unfortunately a cancellation is usually not possible anymore, because we process and ship your order as fast as possible. Usually the package is already on its way to you. You can of course refuse to accept the package or use the return form in the package for a return. Once your return has been processed, the invoice amount will be refunded within 7 days.
You have chosen prepayment as payment method? Then you can let us know by e-mail and we will cancel your order.
Is there a concrete reason why you don't want to accept the order anymore? We are always happy to receive feedback.
During an order you can change your delivery address in the step ENTER NEW DELIVERY ADDRESS. Unfortunately, address changes are not possible for orders which are already placed. However, you can often choose a different drop-off location, e.g. a post office, via the shipment tracking.
Gift Card & Promotion Codes
Yes, we have Gift Cards. For all of us who tend to buy their presents last minute or those who simply have excellent taste when it comes to choosing presents. It is incredibly easy as well: Just click on the amount you want to give, print your gift card at home and hand it to the lucky one. Please note that the voucher is only available via email, not per post.
In the checkout process you have the possibility to enter the code from your gift card. Enter your code in the corresponding field and click on SUBMIT. Done!
Important to remember: Before submitting your order, please make sure that the voucher has actually been redeemed and that the value of the voucher has been deducted from your invoice. Vouchers can only be redeemed during the checkout process. Unfortunately, it is not possible to deduct or refund the value after you made your purchase.
In the checkout process you have the possibility to enter a discount code. Enter the code in the corresponding field and click on SUBMIT. It is possible to combine a discount code with a gift card. You simply need to enter both codes one after the other and click on SUBMIT.
There are a few things that you have to keep in mind:
- Only one discount code can be redeemed per order.
- Discount codes are only redeemable under certain conditions. The discount conditions can be found under *to your discount code. Please note the minimum order value, the validity period or a restriction regarding certain product groups.
- Discount codes can only be redeemed online in the checkout process. Once you have made your purchase, the discount can no longer be used on this order.
- Discount codes cannot be paid out.
In this case the refund will be made to your used payment method (e.g. your PayPal account). Anything that exceeds the amount you paid will be automatically transferred to your used gift card.
Write an email to [email protected] with your order number and your CODE and we will activate it for you :)
We are sorry that you are not happy with the quality of your ARMEDANGELS item. Your feedback helps us to improve our product quality. Please send us the following information for your complaint to [email protected]:
- customer ID
- order number (order confirmation email, usually starts with 300)
- article name and number
- wash cycle, spin speed and your detergent
- 2 photos (article with defect & care label)
We are sorry that you are not satisfied with the quality of your item from ARMEDANGELS. Your feedback helps us to improve our products. Unfortunately we cannot process your complaint directly. Your contact person is always your contractual partner at the time of purchase in case of a defect in the article. The reason for this process is that the contractual partner is the owner of the goods before you received them. So only he or she can actually assess the condition of the item before the purchase and handle your complaint authentically. We don´t have control over the return conditions from the store itself and therefore can not intervene is this process. We can handle complaints differently if the order was placed via our online shop.
It is best to contact the marketplace regarding your claim because they have their own complaint process. They will of course contact us directly. If you have any further questions, please feel free to contact us.