Your delivery will reach you within the next 1-5 days with DHL GoGreen (Germany, Netherlands and Belgium) - for this we charge a reduced shipping fee of 4,95 Euro or 5,45 CHF (applies for Germany, Austria, Switzerland, Netherlands, Belgium, Luxembourg, Denmark, France and United Kingdom).
You don’t like the ordered article or it doesn’t fit? No problem. You can simply send it back. For returns from Germany, Austria, Switzerland and the Netherlands we charge a return flat rate of 2,95 Euro or 4,95 CHF. You can find information about shipping costs and times for all countries here
Second hand items: Please note that our second hand items are shipped separately and must be returned separately. You have the possibility to return them within 14 days. A complaint is unfortunately not possible. Please use the separate box in which you received the second hand items for your return and send it on your own costs to:
Alt FineCom Finishing-eCommerce-Logistics GmbH
We accept returns of underwear in unworn and unwashed condition. We understand that you will need to try on the underwear to check the fit. We recommend that you wear another pair of underwear underneath. If there are any remains of makeup, deodorant or stains/spills/dirt on the products, we will not be able to accept the return.